Nordic KnotsReviews of nordicknots.com

I'm deeply impressed with NK's excellent service! Communication and return services six out of five stars, compared to other companies particularly! I'm truly looking forward to buying here again.

Recently ordered the Boho 8' x 11' wool rug which arrived in August 2023. It is not Sept 2023 and it is CONSTANTLY SHEDDING! It has clogged my vacuum cleaner canister over 12 times! My house constantly looks dusty now. I have contacted the company in hopes that they will allow a refund. ADDENDUM: Company reached out, will see if shedding subsides over the next few months. They did offer alternate solutions if it does not improve

Tolles Design, hohe Qualität, Lieferung hat etwas länger gedauert, war aber definitiv das Warten wert. Besonders positiv hervorzuheben: Die Zusammenarbeit mit goodweave.org (Organisation, die sich gegen Kinderarbeit in der Teppichproduktion engagiert)

I ordered two runners from Nordic Knots. The first one was good and then I received the second one which was crooked, extremely cheap looking with loose knots and threads all over. But the real frustration started when I wanted to return it, they took 1 week to send me the return label and issued the refund 2 weeks after they received the rug and deducted a "restocking fee" for a defective item. They will never get my business again.

Okay, so I am coming back to write a second review on Nordic Knots because it wouldn't be right if I did not. This time I want to share my praise of the company and their value on customer service. Nordic Knots customer service is absolutely fantastic! My first review of the Nordic Knots was of one of their many beautiful rugs. Please note, I have two additional rugs from the company that I love an adore. Within 24 hours of submitting my review here on Trustpilot, I had a kind email in my inbox from Leonora. She kindly provided an explanation on the nature of the rug that was purchased and ensured my concerns were addressed. We emailed back and forth over the next couple of days and found a very, very suitable resolution that I did not expect. I was 100% satisfied in the end. I have NEVER had such a great, easy, friendly, timely and proper resolution from a customer service experience from any other company. In my opinion Nordic Knots is a leader in customer service and a model for all businesses. Thank you Nordic Knots and Leonora!!!

I received very friendly, fast, uncomplicated and overall simply excellent customer service from Leonora when something went wrong with my delivery. I highly recommend their products and service.

This company offers beautiful rugs of high quality that are well crafted. On top of that, their customer service is amazing, very responsive and helpful. The service is great not only when it comes to receiving the products but also in returns, and I find this to be a very important thing in a company. As a whole my experience with this company was excellent and I highly recommend it.

Very prompt and helpful customer service. I ordered a rug with a long lead time, but the product was delivered within the promised timeframe. Product is beautiful and excellent quality. Highly recommend.