Nordic KnotsReviews of nordicknots.com

Our review doesn’t have so much to do with the actual rug itself because we haven’t received the actual rug. Beware that the banner at the top of their website saying 3-6 business days. Absolutely false advertisement. We ordered our rug on June 23rd…today it’s July 12th. After our 3-6 window passed we were emailed that our rug bc of size has been shipped via a third party freight company. As of today we have received ZERO help or compensation via Nordic Knots or the freight company. Only told to read in terms and conditions that using freight company might “take a few more days” (for any rug over 8x10) A few more days which as of this review is July 22nd. ONE MONTH after our initial order. A company WILL NOT last built on this model. After a lengthy conversation with Sandra in customer service we were offered ZERO resolution to this issue. Needless to say we wont be a return customer for Nordic Knots even if the rug (once received) is amazing. Hope this helps anyone ordering a rug larger than 8x10

The product is of the highest quality and the design very tasteful. Great value for money considering the quality materials and craftsmanship. Christian at Nordic Knots provided fantastic personalized support to let me know about the shipping and was very professional. Overall I highly recommend Nordic Knots rugs.

Excellent customer service.

BEWARE OF RETOUCHED PICTURES!! While order placing, delivery and customer service work perfectly and there is no reason to criticize, the pictures Nordic Knots uses on their websites are HEAVILY PHOTOSHOPPED and do not at all resemble what I received. Hence, while being able to return your order, you might incur serious return fees...

Love the fact that you can order actual decent size samples. Great quality and very good customer service team. Would definitely recommend and order again.

We spent months trying to find the right rug for our bedroom, and when we received our sample of the Park rug in Dusty White, we knew we'd found the perfect one. The color brings warmth to our space, and we love that it’s made from natural fibers—the wool is so soft! The experience was seamless from start to finish and delivery was fast.

I queried the price of multiple colour samples (6) for a specific rug - advised the £9 charge of each sample is for sample plus package and posting. However if you order six samples the postage does not need to increase six fold. So you shouldn't be charged £54 for six samples. Many rug sellers do not charge for samples which helps prospective buyers - I would have paid a small charge for samples but not an excessively greedy amount. Having read other Trust Pilot reviews I am glad I didn't place an order - seems you have some quality issues with the rugs. Nordic Knots have since offered 5 free samples but it took a one star review for them to take action. If I receive them and the quality is ok I will edit this review accordingly.

Thank you Nordic Knots and especially to Emme who has been absolutely Amazing from start to finish! We were ordering from the Uk and wasn’t sure at first but it’s very hard to find natural quality rugs with a variety of designs and sizes in the Uk so we came across Nordic online and loved the choices, we opted for two rugs and bought both and then retuned the we decided not to keep, the choice was tough as the quality is amazing and great value for the price too. Customer service over email was extremely quick and after care service was great too, very highly recommend Thank you once again!