Nordic KnotsReviews of nordicknots.com

Well they have just the loveliest marketing.....doesn't it all look great - ordered x2 bespoke big rugs to the.....fantastic marketing, they must have a huge budget - once you have ordered, there is literally zero comms - when you chase to hear if the £7k rugs are arriving you get an auto/robot response, then they miss the date, then it's FedEx's fault, then FedEx give you 7 hours notice that the rugs are arriving, but just one of two arrive, then you chase the 2nd rug and then between the lack of comms and zero responsibility between glossy nordic knots and auto email FedEx a week later the rug still hasn't arrived......seriously John Lewis do a better job.....brand and marketing definitely do not match reality

They delivery service deliveright will take forever to deliver (haven't been able to have a delivery date) since a month ago that I made the purchase, deliveright won't give you clear information and will be constantly changing the delivery date to their final consolidation dock. As of today haven't been helped by Nordic knots either. Nordic Knots should be able to have the delivery date information to provide the right customer service since their delivery service has been making this purchase experience horrible More than 1 month has gone by and can't be able to know what is happening with my rug and if I will receive it.

Love the brand but the customer service is also amazing - they were so kind and helpful. Definitely recommend buying from this company!

Love the color and design but omg they shed like crazy. Blocked my robot cleaner and my vacuum cleaner. Airpurifier indicates bad air even after few days. Also they are extremely slow in responding, i ordered expedited shipping 1-3 days but i arrived more than a week later. I got my expedite 200 back but still if i knew how much it sheds id ordered from somewhere else

Rug delayed in leaving the warehouse even though immediately available. Fed Ex were not provided an address to deliver which delayed it. Fed Ex then didn’t deliver on the days they agreed Finally got it only to find they had sent me the wrong rug so have to go through this all over again. Hugely disappointed with the multiple errors in my order from this company - not issuing when agreed incomplete address details and wrong order given the high ratings and experiences other people have had.

Good product and customer service

Beautiful rug, very pleased.

I am very pleased with the carpet. Great customer support!