Dorte S.
Missing refund of credit memo
After not having heard back for Nordic Knots on delivery of the carpet I took contact them, as they did not know when the product could be delivered the offer to refund, I received a credit memo, however it's not been possible to get information on when the refund of my payment will be made. The product was ordered in Denmark with payment method mobile pay, this should secure refund same time as credit memo is issued. It has not been possible to any feed back from Nordic Knots and it's not possible to get in contact with them on phone. I still hope to get my money back but feel uncertain of process from the company. Nordic Knots should not charge customers before the ship the product, and when issuing a credit memo they should secure to refund my same means as the payment took place.
Response from Nordic KnotsDec 8, 2025
Hi Dorte! Thank you so much for your feedback. It looks like we've been in contact with you via email and confirmed your refund. Your refund should have posted already as we confirmed today. We will reach back out to you via email to confirm all is taken care of.