Nordic KnotsReviews of nordicknots.com

Amazing customer service and a beautiful high quality rug.

I bough the rug for my kitchen and it looks simply beautiful. The quality is high, and the decorative pattern is original and perfect, like a frame around my kitchen table.

Very fragile and finicky, for the price, not only should these be quality, but they should be durable. Not worth the risk.

great product for reasonable prices, reliable and good design

Le tapis est magnifique!; la couleur correspond à celle décrite sur le site web, où l'on peut également voir une photo. Le produit a été livré dans les délais prévus.

Excellent quality rugs. Great pricing for the level of quality. The designs are bar none and customer service is excellent as well. I think we are on our 4th rug from Nordic Knots, and couldn't love them more!!!

We ordered black out curtains, (The shade-sand) and we checked with their customer support before ordering to make sure all the details are correct. We wanted to make sure to order the right hooks, and we wanted a minimal pleated look, and mentioned we wanted single pleats. The customer service agent recommended single hooks, and on the product page, it looks beautifully single pleated. However what we received is a piece of plain fabric, and with single hooks, there is no pleated look, but it just looks plain. It looks extremely ugly, also the second layer of the curtain is not stitched, so it makes it very bulks and hard to open/close. When I checked the result with customer service again, they said it's 'exactly how it's supposed to look' and they advised me not to close the curtains to have a pleated look. It's a €1,5K joke! Their curtain prices are one of the highest in the market, yet they deliver a very poor quality product, with a terrible customer service. We're very disappointed, but at least we know we're not ordering anything else from Nordic Knots ever again.

I ordered the braid rug in cream. After rolling it out, I immediately noticed the smell. After a few minutes, the odor filled up my apartment. I emailed Nordic Knots and the solution they offered was: “New wool rugs can sometimes have a strong scent…Air out the rug in a well-ventilated area… If the smell does not improve within a few weeks, please let us know.” Smells like glue and dirty clothes. Not excited to have something that smells this bad in my living room.