Steelcase, Inc.Reviews of nl.steelcase.com

The order was placed on August 25. 3 weeks was estimated delivery (Netherlands). The message was sent to phone to make an appointment. Only possibility for delivery was 3rd October which was 5 weeks plus from purchase date. It didn't bother me that much. I chose 3rd October. But I got a call that they will deliver earlier on 10th September. Reservation was made but no one showed up. A new appointment was made for 17th of September. No one showed up again. So I cancelled the order. The refund was done within 2 days which is why I gave 3 stars. After all that on 3rd of October orginal appointment date of system their delivery carrier showed up with chair even when order was cancelled. I refused the delivery. It's better to buy from one of their known dealer than steelcase them selves. Chairs are fantastic but Steelcase really need to fix personal order delivery system which is bad since 2 years of reviews I see here.

Purchased a chair from Steelcase and was happy to wait for the chair to be manufactured. I did not expect that the delivery service they use to notify me to select a delivery date then offer me no available dates for several days with no way to contact a person to find out if there was some problem, meanwhile repeatedly requesting that I book my delivery. Upon receiving available dates, the earliest was 11 days after that initial notification. Fine, not exactly enjoying the experience of purchasing my premium chair so far but I can wait 11 days. The morning of my delivery I get a cancellation notification and am informed that I will have a new date within 24 hours. At this point I'm losing faith in the delivery company so I email Steelcase to complain about the poor delivery service. That was days ago but haven't received any response from Steelcase. 48 hours later, I find a way to contact the delivery company (am only allowed to do so 48 hours after cancellation despite being told I would have a date within 24 hours) and I am offered a new delivery date a full 18 days from the initial notification but at this point I have no confidence in the company to deliver anything and no confidence in Steelcase to respond to any customer support enquiries or their choice of partners for things like repairs or support, let alone getting the chair back to them. I have requested they cancel my order and refund me so I can purchase from a competitor but, unsurprisingly, have had no response. Simple responses to queries might have done something to reassure me that they were a company which support their products.

The carrier could never managed to deliver my product in the Netherlands. So I requested a refund and got the money back in two days.

----- Update ----- I have now received the chair and all is well. There was a bit of a communication issue with the shipping partner but in the end it worked out perfectly. The delivery driver was very friendly and pro active in his communication, he was in contact with me 2 hours before arrival and arrived exactly when he said he would. I have now assembled the chair and its everything I expected the chair to be. So if you order something and you are from the Netherlands, expect to have a bit of patience with the delivery process, or make it easy on yourself and find somebody who knows a bit of French. ------ old review ------ I'm sure the chairs are great, all the great reviews they are getting are clear enough. Its just to bad that i can't experience it because the shipping partner Steelcase uses is absolutely horrible. The shipping partner is Vir by Jr and they ignore emails. The telephone line is a tape that is only in french. And the phonenumber they provide in the communication they send to schedule a delivery apointment is no longer in service. If the chair is as good as the company's ability to pick a reliabe partner i am very worried about my investment. I will give it another week before i will just cancel the order all together.

Menuda panda. Tendrán muy buena reputación internacional, pero en España desde luego que no. Más de año esperando noticias de la garantía y tras muchos mails, fotos y videos me hacen ghosting, o sea, dejan de contestar. Les aconsejo que no les compren nada porque no son de fiar.

Placed order in July, 3 failed delivery appointments I stayed home for all day. Searched for the carrier to find out it has a very bad reputation. No idea why a premium brand works with such horrible carrier. Was offered 5% compensation for wasting my time which felt like a good gesture (pun intended...) at first, but upon canceling my order I could kiss that 5% goodbye. Refund took 3 days total which was okay. 2 months past, still no new chair.

I absolutely love the chair, it’s just as comfortable as it is pretty! I highly recommend it for a home office.

Commande de plusieurs chaises réalisées sur le site sans aucun problème puis plus aucune nouvelle ! Le service client ne répond pas aux e-mails. Il n y a même pas d’e-mails automatiques pour avoir des informations. Le service clients est inexistant. Complètement délirant en 2024…