Steelcase, Inc.Reviews of nl.steelcase.com

Honestly, while the chair is fairly well built, it is practically unusable in any environment that is over 20c. This chair is so unfathomably HOT that you are barely able to function when sitting in it in shorts and a shirt unless you have a very cold environment. I feel like I wasted my money on this chair.

customer service is terrible. received the chair in a few weeks, but it was the uncomfortable. my 150 dollar office depot chair was better. i'm in the process of a return... took over a month for them to get an empty box to me to ship back (they require this). it's been several weeks since i sent it back and haven't received my refund. silence from CS when i try to contact them.

Ze werken samen met verschrikkelijke transportbedrijven voor de levering die totaal niet communiceren (DSV). Uiteindelijk hebben ze de stoel weer retour gestuurd omdat ze het niet konden bezorgen. (logisch als je geen bezorgafspraak maakt met een klant). Eindstand doet Steelcase natuurlijk heel vriendelijk via de mail en "leven ze met je mee en lossen ze het op" maar zijn niet bereid om alternatieven te bieden. Ze gaan het nu opnieuw verzenden. Maar ik zie weinig potentie als je gewoon weer met dezelfde achterlijke vervoerder samen blijft werken. Ik heb nog nooit zoiets eerder meegemaakt met een levering.

I get all the hype around the brand, but it seems to come at a cost. This review is not about the chair’s quality, it is about the after sales support. One of the screws broke on one side, and now the chair is basically unusable. I reached out to customer support, and they redirected me to a distributor who quoted me $130 for a single screw. That is almost one fifth of what I paid for the entire chair. I try to be environmentally conscious and would much rather repair it than send it to a landfill. It is frustrating because I paid a premium thinking the brand would stand behind its product. This experience has honestly been disappointing.

If I could give a negative rating, I would. This company has turned incompetence into an art form. I ordered 8 office chairs on December 8 and, months later, I still do not have a complete order. The initial shipment was sent without proper customs/clearing documentation, causing the chairs to sit for over a month at a FedEx facility before being returned to Steelcase. After following up, I explicitly asked whether the chairs were damaged. I was assured they were in good condition. Steelcase then re-shipped the order without providing any tracking information. Recently, I received a call from a third-party delivery service informing me that they only had 7 chairs, not 8. When I contacted Steelcase, I was told the missing chair would be shipped “when it is ready.” This makes no sense, considering all 8 chairs had already been manufactured and previously shipped. Since then, I’ve sent multiple follow-up emails and received minimal to no response. This has been a months-long exercise in poor communication, lack of accountability, and operational failure. I strongly advise against using this company for any corporate or bulk orders.

Worst chair I have ever bought in my life. Customer service is super slow and it's basicly a scam. Buy yourself a good 180 usd chair which is way better

Wir haben vor 9 Jahren für ca. CHF 7000.-- Möbel von Steelcase bei WSA OFFICE PROJECT AG in Dietlikon/CH gekauft. Schon immer war eine Ausdünstung bemerkbar. Nun ist auch noch Lack abgeblättert. Ich würde keine Möbel mehr von Steelcase kaufen, obwohl die Qualität gut ist, aber weit überbezahlt und evtl. gesundheitsschädlich. Die Möbel wurden entsorgt.

Lamentable atención. No sé cómo será en otros países, pero en España la atención al cliente es penosa. El personal demuestra estar muy poco motivado, sin ningunas ganas de vender, sin apenas conocimiento del producto, desganados. La justificación que dan ellos mismos es que no les interesa el cliente particular, solo la venta al por mayor para oficinas, así que si eres un cliente particular, mejor busca otro proveedor.