Steelcase, Inc.Reviews of nl.steelcase.com

Bei den Steelcase leap finde ich die Syncromechanik das beste was ich bis jetzt hatte . Ich finde den Stuhl dadurch auch bei längern sitzten für den Rücken sehr angenehm das einzigste was ich zu bemängeln habe ist das Sitzploster bin 1,84 cm Groß und würde normal das Sitzploster voll nach vorne verstellen dadurch tut aber der hintern weh ich habe von den 8 clicks nach vorne jetzt nur 3 nach vorne genutzt das es sich gut sitzen läst daher würde ich jeden raten ab 1,80 cm ihn davor aus zu probieren.

I’d give Steelcase a five were it not for the fact that we received a damaged desktop. I don’t know if it was packed that way or occurred during shipping. The staff I spoke to was polite. The process to decide how to proceed took about 5 days which I thought was a bit slow. Nonetheless, Steelcase arranged for a pickup which went smoothly. The replacement took about 12 days to arrive which was a good bit faster than my original order but with a desk like this it is understandable. The desk itself is very solid and reliable. I use one at my work and it has been a workhorse. Assembly is very simple and the engineering seems quite sound. It is heavy (>100 pounds) so two strong people or a dolly are needed to get it into the office. Once assembled it pivots up to standing easily. The insertions should mention to be careful not to tip the desktop on the side of the handset control as that will damage it. It’s possible to damage it getting the desktop out of the box.

Clear communication. And everything was right on time.

It took a bit of time but support eventually solved the problem I was experiencing with the chair

I placed an order on October 23rd, the estimated delivery date was indicated to be “as stated in the website”, which was up to 3 weeks. A month has passed, I had to contact myself support to ask when my order would be delivered. They indicate me between 18-19 November. It was not delivered and I received no contact from them or the courier. It is astounding a premium product has this support. After reading here other experiences I am considering cancelling my order, this is not going to end well. Update: the order was further delayed, however it was finally delivered. The product itself is very good, but I can't give 5 starts when the delivery has no tracking, takes a month and a half, there are no clear deadlines when ordering, and once they give you a date it is not respected. Furthermore, it doesn't say it anywhere but without lift they won't deliver the product to your door.

The Gesture chair is generally well-made and comfortable, but I encountered a problem with the seat height. The specifications state that the lowest seat height is 415 mm, but the chair does not adjust below 530 mm. This discrepancy significantly affects my comfort level, as I was relying on the specified adjustability. Other than this height issue, squeaking noises started after a while. The incorrect seat height as listed in the specs has made it so difficult for me to use the chair comfortably. -------------- Update: Returns have been accepted, and the refund process is complete. The support I’ve received has been outstanding, from customer service to brand assistance with their products. As a result, I’ve decided to update my rating.

----- Update ----- I have now received the chair and all is well. There was a bit of a communication issue with the shipping partner but in the end it worked out perfectly. The delivery driver was very friendly and pro active in his communication, he was in contact with me 2 hours before arrival and arrived exactly when he said he would. I have now assembled the chair and its everything I expected the chair to be. So if you order something and you are from the Netherlands, expect to have a bit of patience with the delivery process, or make it easy on yourself and find somebody who knows a bit of French. ------ old review ------ I'm sure the chairs are great, all the great reviews they are getting are clear enough. Its just to bad that i can't experience it because the shipping partner Steelcase uses is absolutely horrible. The shipping partner is Vir by Jr and they ignore emails. The telephone line is a tape that is only in french. And the phonenumber they provide in the communication they send to schedule a delivery apointment is no longer in service. If the chair is as good as the company's ability to pick a reliabe partner i am very worried about my investment. I will give it another week before i will just cancel the order all together.

Bonne chaise, bonne assise mais finitions pas parfaites ! Dommage pour le prix.