Steelcase, Inc.Reviews of nl.steelcase.com

series 1 offered no support for my back, which their hype claimed. the seat pan's padding is deficient.

The claim for the company that will offer you the opportunity to grow even if the particular job you started with isn’t the best fit is a complete lie. I was treated like shit when I worked there, and I am absolutely never going to give them a positive review because I have never been treated more poorly by ignorant young managers in finance in my life. He had only one goal and it was to make himself look good, but he had nothing to do with anything else around him, and that included trying to grow his team or absolutely trying to increase their knowledge. He was useless. And I am ashamed that I wasted a year there.

Got a Geature recently and it was delivered to me upside-down with lubricant all over the chair frame. The fabric towards the back of the seat had riples/wrinkles and the armrests had a very noticible height difference of more than 10mm. Reached out to their customer support and instead of offering me a replacement they asked me to try and adjust the fabric with my hands. That didn't help and if anything it made the issue worse. As for the armrest height difference they told me that they have a tolerance of 5mm but mine is clearly at least double that. As they have indicated on the webpage of the product the delivery time is 3 weeks and it was very disappointing to face all those QC issues from a high regarded brand such as Steelcase. The resolution is also taking really long due to the holidays but I hope that soon they will do the right thing and offer a replacement because I genuinely like the chair. Until then I would be lying if I gave them anything more than 2/5.

I purchased a Steelcase Amia office chair during the Black Friday discounts. The chair arrived within the promised delivery timeframe, but I immediately noticed an issue: the seat does not lower enough for me to achieve a 90-degree leg angle with my feet flat on the floor. I am 5'6" tall, which should be comfortably accommodated according to the official dimensions listed on the Amia website (lower setting: 410mm, higher setting: 525mm). However, upon measuring the seat height, I discovered a significant discrepancy: the actual range is approximately 510mm to 610mm. I contacted customer service to report the issue, but their response was disappointing. They stated that the differences I noted are standard deviations and referenced the European standard EN 1335-1:2020, explaining that measurements are taken differently. While the standard (EN 1335-1:2020) allows for a deviation of +/- 8mm, my measurements show a much greater inconsistency. My measurements were taken from a point very close to the one specified in the referenced European standard. For reference, I have never encountered an office chair that didn’t allow me to place my feet flat on the ground. I even asked others slightly taller than me (5'7" and 5'8") to try the chair, and they also found it too high. Aside from this issue, I’m happy with the chair overall and would prefer to keep it. Unfortunately, the only options provided were to keep the chair as is—despite what I believe is a manufacturing fault—or return it, which would cost me the delivery charge. Returning the chair isn’t ideal for me, as I would lose part of my money and the benefit of the discounted price. I wish the company had been more transparent about the potential for dimensional discrepancies. This would have influenced my purchasing decision, as accurate specifications are critical for a product with a 12-year warranty. When a product is advertised as meeting specific standards, I expect those claims to hold up under scrutiny, especially with the price range of an amia chair. Had this issue been disclosed, I would have chosen a different chair or brand. While the chair itself is high-quality, this experience has left me dissatisfied with the overall purchase and the lack of satisfactory resolution from customer service. I would recommend considering another company if you're looking for a more reliable and transparent buying experience. UK-1477

Despite a recommendation to not use Steelcase, I still went with them. Silly me. The company has been completely unresponsive to issues with the chair. Don't waste your time or your money buying Steelcase. I would not hesitate to recommend buying an alternative such as Herman Miller. I've never left a review good or bad for office equipment before but this has been so poor I feel I need to let others be aware. Edit: In response to Steelcases' "we have no issue associated with your order" I have forwarded to the suggested email address the original issue, my answer to the initial response, the follow up chase to that which never got a response and also the second follow up which also never got a response. Steelcase also need to work on how they check their email records. The recent spate of bad reviews is very telling.

They chose to partner with the worst courrier I have ever encountered. They send you an SMS that your delivery can be planned with a link that doesn’t work. Then you have to call them by yourselves and the answer you get is “yeahh maybe we can deliver next week, but probably not”. I then asked Steelcase to cancel and refund my order, which they did very quickly. Unfortunately, the delivery company never seemed to understand the cancellation because they came to my doorstep 3 times and sent me an SMS every day to “pick up my return”. I have nothing to pick up because it was never delivered in the first place. I understand that this is not Steelcase’s doing, but they are the ones that chose to partner with this delivery company so they are in my opinion still responsible for it.

Got a Steelcase Amia, as far as comfort it's decent, nothing more. Better than the cheap alternatives, but nothing out of the ordinary. As far as built quality, the backrest foam started to detach from the solid part of the backrest, after less than a month. I would post a photo, but I don't see the option here.

Hi The headrest was supplied with wrong screws and it’s impossible to assemble it :(