Steelcase, Inc.Reviews of nl.steelcase.com

Got a Geature recently and it was delivered to me upside-down with lubricant all over the chair frame. The fabric towards the back of the seat had riples/wrinkles and the armrests had a very noticible height difference of more than 10mm. Reached out to their customer support and instead of offering me a replacement they asked me to try and adjust the fabric with my hands. That didn't help and if anything it made the issue worse. As for the armrest height difference they told me that they have a tolerance of 5mm but mine is clearly at least double that. As they have indicated on the webpage of the product the delivery time is 3 weeks and it was very disappointing to face all those QC issues from a high regarded brand such as Steelcase. The resolution is also taking really long due to the holidays but I hope that soon they will do the right thing and offer a replacement because I genuinely like the chair. Until then I would be lying if I gave them anything more than 2/5.

J’ai commandé une chaise à 600 euros vantée pour sa qualité. Choqué qu’une chaise à ce prix ait des accoudoirs très durs (comme une chaise à 50 balle), j’ai souhaité le retour. Je me bataille depuis 1 mois pour retourner cette chaise. Il est impossible de communiquer avec le transporteur qui n’est pas passé à l’horaire prévu, deux fois de suite. Allons y pour un troisième rendez vous … si tant est qu’ils ne me la mettent pas à l’envers. Je regrette d’avoir acheté une chaise sur ce site. Pensant obtenir la qualité espérée au vu d’un prix finalement bien trop exorbitant Commande FR-3611

I purchased a Steelcase Amia office chair during the Black Friday discounts. The chair arrived within the promised delivery timeframe, but I immediately noticed an issue: the seat does not lower enough for me to achieve a 90-degree leg angle with my feet flat on the floor. I am 5'6" tall, which should be comfortably accommodated according to the official dimensions listed on the Amia website (lower setting: 410mm, higher setting: 525mm). However, upon measuring the seat height, I discovered a significant discrepancy: the actual range is approximately 510mm to 610mm. I contacted customer service to report the issue, but their response was disappointing. They stated that the differences I noted are standard deviations and referenced the European standard EN 1335-1:2020, explaining that measurements are taken differently. While the standard (EN 1335-1:2020) allows for a deviation of +/- 8mm, my measurements show a much greater inconsistency. My measurements were taken from a point very close to the one specified in the referenced European standard. For reference, I have never encountered an office chair that didn’t allow me to place my feet flat on the ground. I even asked others slightly taller than me (5'7" and 5'8") to try the chair, and they also found it too high. Aside from this issue, I’m happy with the chair overall and would prefer to keep it. Unfortunately, the only options provided were to keep the chair as is—despite what I believe is a manufacturing fault—or return it, which would cost me the delivery charge. Returning the chair isn’t ideal for me, as I would lose part of my money and the benefit of the discounted price. I wish the company had been more transparent about the potential for dimensional discrepancies. This would have influenced my purchasing decision, as accurate specifications are critical for a product with a 12-year warranty. When a product is advertised as meeting specific standards, I expect those claims to hold up under scrutiny, especially with the price range of an amia chair. Had this issue been disclosed, I would have chosen a different chair or brand. While the chair itself is high-quality, this experience has left me dissatisfied with the overall purchase and the lack of satisfactory resolution from customer service. I would recommend considering another company if you're looking for a more reliable and transparent buying experience. UK-1477

Des chaises de haut standing, chères, mais qui n'arrivent jamais. Aucune information en ligne quant à la livraison, un service client qui sait juste dire qu'il y a du retard - à éviter ... on verra ensuite la chaise si un jour elle arrive. Par contre, l'argent a bien été débité.

Rather brave of you to send this survey. First of all 6 weeks since order and no chair yet. We have reached out on several occasions, especially since the 'order fulfilled' signal was sent rather quickly after ordering. Over the past weeks the information was friendly but non informative and certainly not providing any insight in an actual delay. So 6 weeks down and counting, hoping to ever receive a chair.

Installation person came and assembled the chair but height adjustment is not working, height adjustment handle is keep on rotating no tightness, he tried to do all the possibilities ad told chair itself is a faulty item. you can also confirm with installation person. I didn't expect this to be like this. Also quality of the chair and plastic is not at all worthy for price. I'm totally disappointed need return and refund.

One crucual piece of an order was missing which resulted in overall waiting time of 2 months before I will get to use my chair. I would’ve given 1 start, but bumping it to 3 because I got a partial refund

Great product, communication not so much. I am really happy with the chair I bought at steelcase. The customer experience from ordering till arrival, however, was not great. I fully expected that the delivery of my order would take a while, that was clear from the moment i ordered on the site. The communication about the different steps in the production and logistics process was completely insufficient. I received a message saying my order was shipped a day after ordering, which could not be the case since the product would be "custom made for me". After that, complete silence untill a couple of weeks after that. that message only contained a title saying i should be a littel more patient. 2 weeks later i contacted steelcase myself, not knowing the current status, and a day after that i got contacted by the delivery company. This is something that i think can be and should be improved.