Steelcase, Inc.Reviews of nl.steelcase.com

I placed an order on October 23rd, the estimated delivery date was indicated to be “as stated in the website”, which was up to 3 weeks. A month has passed, I had to contact myself support to ask when my order would be delivered. They indicate me between 18-19 November. It was not delivered and I received no contact from them or the courier. It is astounding a premium product has this support. After reading here other experiences I am considering cancelling my order, this is not going to end well. Update: the order was further delayed, however it was finally delivered. The product itself is very good, but I can't give 5 starts when the delivery has no tracking, takes a month and a half, there are no clear deadlines when ordering, and once they give you a date it is not respected. Furthermore, it doesn't say it anywhere but without lift they won't deliver the product to your door.

I’ve been waiting for my Steelcase Gesture chair since September 18th. The delivery experience has been incredibly frustrating, primarily due to the delivery company, VIR by JP, which has been unprofessional and unreliable. When they first attempted delivery on October 9th, they refused to bring the chair up to my apartment, expecting me to retrieve it directly from the truck on the street, which I declined. Since then, I’ve been in touch with Steelcase, and while they have tried to help, the issue remains unresolved. After a month of back-and-forth, I finally agreed to pick up the chair from the truck, and we scheduled delivery for October 28th. I even took a day off work to be available. However, on that day, the delivery company called, asking me to prepare my chair for pickup, mistakenly thinking I was returning it instead of waiting for its initial delivery. Frustrated, I contacted Steelcase again, and we rescheduled for November 5th. Today, November 4th, I was informed that the delivery had been postponed once more to November 8th. I genuinely appreciate Steelcase's products, but until they address these issues with their delivery partner, I will not consider future purchases. Their support team has tried to assist, but communication has been slow, and ultimately, they’ve been unable to effectively manage this delivery company. If you want to avoid waiting months for a product, I would strongly advise reconsidering any purchase from Steelcase.

Bonjour, j'utilise la Steelcase 1 Il est vrai que l'assise est rigide mais j'ai commandé un coussin pour mettre sur le siège pour plus de confort car au bout de 2 heures de travail, je dois me lever, donc pour le prix, le confort est un peu juste.

SAV déplorable, 2 mois que j'attends une réponse pour ma chaise HS, à chaque relance on me demande de patienter sans pouvoir me dire si la réparation de la chaise va être prise en charge ou non. Edit: Premier message envoyé le 28 aout, plus de 3 mois après je n'ai toujours pas eu de réponse concrète, ils ne répondent même plus aux mails. A priori il y a du monde pour répondre ici mais pas au SAV...

I ordered a Steelcase Silq chair for €1,399 at the beginning of August this year. It took a month for it to arrive. When I went to assemble it, it turned out that the wrong footrest had been packed and the gas spring was too narrow, reaching all the way to the floor. After contacting customer service immediately and sending pictures of the problem, it took several weeks for the service engineer to arrive. He wasn't properly briefed on the problem and didn't have the right parts, so he left without solving the issues. Now, two and a half months after ordering, I still don't have a chair to sit on, and I'm still getting no answers from customer services. 𝗨𝗽𝗱𝗮𝘁𝗲 𝗮𝗳𝘁𝗲𝗿 𝗼𝗻𝗲 𝗺𝗼𝗿𝗲 𝗺𝗼𝗻𝘁𝗵: The service engineer arrived after another month. This time he came with the wrong spare part. He came with the identical gas spring instead of the correct footrest. He then wrapped the wrong gas spring in tape to make it fit the large hole in the footrest. The results is a botched repair and a chair that is not loadable with body weight without the gas spring hitting the floor. I have now reached out to the customer service in the hopes to return the chair after not having a place to sit, three months after ordering.

Despite a recommendation to not use Steelcase, I still went with them. Silly me. The company has been completely unresponsive to issues with the chair. Don't waste your time or your money buying Steelcase. I would not hesitate to recommend buying an alternative such as Herman Miller. I've never left a review good or bad for office equipment before but this has been so poor I feel I need to let others be aware. Edit: In response to Steelcases' "we have no issue associated with your order" I have forwarded to the suggested email address the original issue, my answer to the initial response, the follow up chase to that which never got a response and also the second follow up which also never got a response. Steelcase also need to work on how they check their email records. The recent spate of bad reviews is very telling.

They chose to partner with the worst courrier I have ever encountered. They send you an SMS that your delivery can be planned with a link that doesn’t work. Then you have to call them by yourselves and the answer you get is “yeahh maybe we can deliver next week, but probably not”. I then asked Steelcase to cancel and refund my order, which they did very quickly. Unfortunately, the delivery company never seemed to understand the cancellation because they came to my doorstep 3 times and sent me an SMS every day to “pick up my return”. I have nothing to pick up because it was never delivered in the first place. I understand that this is not Steelcase’s doing, but they are the ones that chose to partner with this delivery company so they are in my opinion still responsible for it.

The Gesture chair is generally well-made and comfortable, but I encountered a problem with the seat height. The specifications state that the lowest seat height is 415 mm, but the chair does not adjust below 530 mm. This discrepancy significantly affects my comfort level, as I was relying on the specified adjustability. Other than this height issue, squeaking noises started after a while. The incorrect seat height as listed in the specs has made it so difficult for me to use the chair comfortably. -------------- Update: Returns have been accepted, and the refund process is complete. The support I’ve received has been outstanding, from customer service to brand assistance with their products. As a result, I’ve decided to update my rating.