Jeg fik modtaget min ordre i dag, som jeg bestilte et armbånd, og det ser så smukt ud og er rigtig glad for den! Rigtig god hjemmeside med elegante smykker og gode priser. 🥰
Response from Nimah | Arabic JewelleryJun 29, 2025
Hej Linda!
Tusind tak for din søde besked, vi er så glade for, at du kunne lide armbåndet og havde en god oplevelse hos os!
-
Det betyder virkelig meget for os, at du har lagt mærke til designet, priserne og den omtanke, vi lægger i vores smykker. Vi håber, at dit smykke vil bringe dig glæde i lang tid 🤍
Noor | Customer Support Team
NIMAH
KM
Khadija M.
Keep returning as a customer
My latest Nimah purchase was the unique fluid chain ring .. it is delightful and reflects light beautifully.
I have always been pleased with my Nimah purchases and have found customer services responsive and helpful when needed.
May Allah ﷻ increase his tala blessing in this business .
MA
Maryam
Quality jewellery
Recently purchased an initial necklace at their pop-up stall. Amazing service and great quality product at such a reasonable price. Will definitely purchase again
RY
Ryan
I’ve purchased two necklaces from this…
I’ve purchased two necklaces from this company in the past and was happy enough to come back. They used to offer great deals and decent service, but clearly things have changed. I reached out as a returning customer expecting the same treatment or at least basic courtesy, and was shocked by how rude and unhelpful their customer support was. They flat-out refused to honor any prior deals and treated me like I was just wasting their time. Terrible attitude, no appreciation for loyal customers. Avoid this company, there are plenty of better options out there that actually care.
Response from Nimah | Arabic JewelleryJun 29, 2025
Hi,
We’re a small muslim business behind this brand, and we really do our best to be kind and fair to everyone, especially returning customers. That’s why it’s a bit disheartening to see this review.
Just to share some context: the items were already discounted at 25% off when this customer reached out via Etsy, but she demanded an even lower price. When we politely explained that we couldn’t offer more on top, the conversation turned aggressive, including threats to leave a bad review and false claims about our products.
We stayed respectful the whole time and tried to help where we could, but we also have to draw the line when things become disrespectful.
We’ll always stand by our products and the way we treat our community - with honesty, care, and integrity.
Noor | Customer Support Team
NIMAH
EL
Eliya
I had a really good experience with…
I had a really good experience with Nimah London, I got 1 bracelet and necklaces ( one free from them as a gift ❤️). The quality is nice and waterproof !
MR
Muhammad R.
A Masterclass in How Not to Handle Customers
⭐☆☆☆☆ (if I could give zero, I would)
We came across Nimah at the Muslim Shopping Festival on 22nd February 2025 at the ExCeL London. My wife was excited to order a custom Bengali name necklace—seemed like a lovely idea at the time.
Fast forward months later—still no necklace. When we finally chased them up, we were told it had been delivered… to the wrong address. The best part? They suggested we pay again for their mistake. Apparently, responsibility and basic customer service didn’t come with the stall setup.
To date, we’ve received nothing—not the product, not a refund, and certainly not an apology that felt remotely sincere.
It’s almost impressive how a simple order turned into a masterclass in how to lose customer trust. If you’re thinking about ordering from Nimah, maybe try tossing your money into the Thames instead—it’s quicker, less stressful, and you’ll have the same result.
Response from Nimah | Arabic JewelleryApr 12, 2025
Hi Muhammad,
We’re genuinely sorry to read this review, especially after all the time and care we put into trying to resolve your order.
To clarify for anyone reading: Muhammad placed an order at our stall at the Muslim Shopping Festival, where addresses were handwritten. Four days later, we emailed to confirm the name spelling and an order confirmation with that same address — at no point was it mentioned that the address was incorrect.
When the item was delivered to that address and marked as received, we were contacted and responded.
Even though it wasn’t our mistake, we still offered to remake the item free of charge — a personalised, handcrafted necklace worth £60 — and only asked for £4.99 to cover shipping. That offer still stands.
We’re a small business that genuinely tries to make things right, but it’s disappointing when that effort is met with public insults and misrepresentation.
To the person reading this: if something ever goes wrong with your order, we’ll always be here to help — all we ask for in return is honesty, fairness, and basic courtesy.
Warmly,
Emad
Founder, Nimah London
OO
Olga O.
Scam
I ordered item 25/03/2025. Today is 11/04 and I still didn’t get it. Looks like I been scammed.
Response from Nimah | Arabic JewelleryApr 12, 2025
Hi Olga,
Thanks for your feedback — but it’s really not fair to call this a “scam.”
Your order was placed on the 25th of March and was packed, labelled, and handed over to Royal Mail the very same day — with full tracking provided (OZ055227106GB). You can see this clearly from the updates in your message.
Once it leaves our fulfilment centre, it's in the hands of Royal Mail, and while delays can occasionally happen, it doesn’t mean we’ve scammed you. We’re always here to help if something goes wrong — but calling a small business a scam without even reaching out to us first is damaging and untrue.
Please email us at [email protected] so we can raise a case with Royal Mail and make this right. We’re a real, family-run business doing our best to deliver quality products and honest service.
