Nick's BuildingReviews of nicksbuilding.com

My experience with this company was outstanding. Shipping was on schedule and quality of door is excellent. I highly recommend Nick's Building.

Ordered a door, pleased with it... However the communication at the sales side was unacceptable. We were told there was a two week turn around, but after third week started calling, office staff told us that no one should have told us or our client two weeks but they did say two, also never said that production was not going during week of July 4th. So instead of 2 weeks it took 4 weeks to get product. One of the reasons we went with Nicks is because they said 2 weeks, we had a local company that told us 3-4... Also email said door arriving on Tuesday, came Monday and we were not at that job site that day had to stop and leave one job to go to that house.

We looked for a vendor to produce a Speak Easy door for our new build. Cost seemed in line so we ordered. The door has arrived but much to our dismay it looks as if there is a defect when in fact it is the filler used in cracks of the wood. This particular wood crack is in line with the metal of the Speak Easy opening and appears like a continuation of black paint. If I saw this door on the show room floor I would consider it a second due to this unfortunate wood cracks location. We expected a rustic door (Alder wood) but this crack is right at eye level and everyone will see it. The door itself is stunning and we love it, except for this flaw. We are surprised one of the woodworkers did not catch this. One other issue we encountered was delayed or lack of communication (e-mail). We are still giving it 4 stars because the door is what we wanted at a reasonable price.

Stumbled across Nicks Building online when looking for a custom craftsman door. Initial contact was via email and did not get a response. I then called a few weeks later and although the product was what we wanted I felt all the questions were coming from me. No information was offered freely to help with my decision making. No details were shared in terms of timing, shipping, hardware, all were only answered when asked. We were never told that expediting our order was possible, it was only after we placed the order that our contractor asked if its possible to expedite and when I called to find out I was told it was possible for an extra 25% ... would have been good to know during process. The stain samples also took over a week to ship even though I had received a call saying they would ship next day ... I had to send two emails and call to find out samples had not shipped for a week and would be shipping the next day. When it came to shipping, again I had to call to find out when and if the door had shipped. Finally received email confirmation letting me know tracking details and that ABF freight had our door and I would hear from them in day or two to arrange delivery. Never heard from ABF freight and no phone number available on the link we were sent! Sent two emails to ABF as that's the only contact details provided and finally called them after 5 days as we heard nothing and the delivery date was looming. Reached out to Nicks who proved phone number and when I called they seemed surprised that nobody had called me as the door was on the truck for delivery next day!! As much as I love the door, the process was really frustrating as all the questions were from me and no information was proactively given. Got to believe customers would have better experience if staff were more proactive and talked through the entire process with potential customers to make sure they understand the timeline!!

Trying to get an estimate on the door before ordering was a pain in the neck--the sales rep was lax and not on his game. When i called back (after multiple times) and spoke to another rep the service was better. It depends who you get. Communicating the progress of my door was not forthcoming from customer service after the order was placed. The amount of time for fabrication was fine--but I was the one who had to check in. All this aside, which was manageable, the delivery to my area was the worst. They shipped my door to a distribution center in Albany NY--along with sending me a long email with delivery instructions, info that the shipping company would contact me for delivery etc. Ok. The shipping company was supposed to call and tell me a delivery date and 4-6 hour window -- HOWEVER the truck driver called me when he was 20 minutes away and slightly lost. If I'm taking receipt of a 500+ lb crate I kinda need more of a heads up. Not cool! The company should know the shipping company they are pairing with better.

Beautiful doors, thought you made them in house but boxes say "made in China". Maybe that's why it took 3 weeks to deliver when salesman said doors could be shipped to me within 3 days of purchase.

Purchasing the door was easy. Was told I could expect the door to ship by a certain date. It shipped almost 2 weeks later. When it finally did ship, it arrived at the delivery service location quickly. The actual delivery was the issue. In the fine print, it states the customer is responsible for getting the door off the truck if it's over a certain size. That's just fine, but when we called to see if there was a service that we could pay for that would help us (since we are not contractors, builders, etc.) they proceeded to patronize me. I could not believe I was actually experiencing this with a company representative. John or Brandon (he identified himself as both names at two separate times in the conversation) told me, "it's not my fault that you were irresponsible and didn't read through all of the terms and conditions." He also used the "f" word while speaking with me, interrupted me on several occasions when I was trying to ask or explain something and then ended up hanging up on me! I never cussed at him and asked him several times to stop interrupting me and to let me finish speaking. I still am in shock that I actually experienced that. Never have I ever had a sales rep speak to me the way he did. No solution was made due to the fact that he hung up on me. So we had an 800 lb crate delivered to us that my husband, stepdad and neighbors had to unload from an 18 wheeler. I'm sure a service could have been provided to help us but none was suggested. Instead John or Brandon felt that the best way to serve his customers was to patronize them. I really wish we had purchased our door from a more professional company. Maybe he was just having a bad day, but that's no excuse to treat a paying customer the way we were treated.

The door was excellent! The stain finish came out great you can tell they put some genuine love into there product. The only issue I had was when the door arrives for delivery. Nick Builders informs you once the door arrives its your responsibility to get it off the truck. So those who do not have a crew of friends available at a given moment or a forklift available. Just bust open the crate, take a long nail and hammer to unhinge the door from the frame. You and the driver can maneuver it from the truck to the ground where all you need is a dolly and away you go. Tip the driver and remove the crate from his/her truck and you are done.