Nick's BuildingReviews of nicksbuilding.com

I am building a Timber Frame Guest Cabin on my wooded property in South Central Indiana. Last fall I ordered a deluxe Mahogany door from Nicks. Cost including delivery was $5750. As the project progressed, I recently ordered interior doors. Cost including delivery $5340. Shortly after I placed the order I discovered that Nicks double charged me, which had to be corrected. So total business from me = $11,000. Nicks sent the doors, but my builder informed me that the order was short three wood jams for the two sets of bi-fold closet doors. On Sept 23, I called "John" on who was my primary contact on this order. The builder was by my side. We discussed the shortage. John said "I'll take care of it immediately and expedite the three pieces to the job site." Several times I checked with my builder and I asked him if he received the jams. No. Yesterday (Oct 4) I finally decided to contact John and asked why the pieces were not delivered. John was not available, but I left a message on his phone and also emailed him. To my surprise, John did not contact me. Rather "Dave" who is the service manager called. I called him back and Dave insisted that Nicks was not at fault. In fact, he blamed me saying that I authorized the order and they sent what I ordered. Sorry, but I'm not an expert on doors and door jambs and I consulted with John over the phone regarding what I needed. I challenged Dave saying why did John not take care of the issue like he promised 10 days ago. No answer. Why was Dave now handling the issue when all my contact was through John. Answer "Because I am the service manager". I told Dave I have a hard time understanding why they would not send the three wood pieces when I had done over $11,000 business with his company. His response: "Do you expect me to eat the $50 shipping charges with UPS?" His tone was unprofessional, rude and not at all customer focused. I asked him who in his management chain can I raise this further. He said "no one". He then threatened to hang up on me. I hung up, then called the main number and asked for John. After a brief wait, Dave came back on the phone. And I heard John speaking in the background! I hung up on Dave, sent John an email, and told him he was a coward since he promised me the followup which he did not do and now would not contact me by phone or email, turning the issue over to Dave to handle. I called my contractor and he will make the door jambs I need. This is the worst customer service I have experienced in a very long time. Nicks may produce quality doors, but their faulty billing and rude customer interactions with me should serve as a warning to other customers to take your business elsewhere!

My first review was about our customer service experience, which was excellent. This is about the door itself. We ordered a shaker style, 5 lite, mahogany door and had them stain it. The door is perfect! Not much more to say other than it was built exactly to specs and in less time than anticipated (by several weeks) and we are so glad we let them stain it. It's beautiful. We elected to pick the door up as we make that drive from time to time (coming from Florida) and so we met several of the people who had helped us on the phone. We arrived before the showroom was open but the ladies brought us right in and let us sign for the door in a matter of minutes. We pulled around to the loading door and met two of the friendliest guys you could ask for. The door was ready and waiting, they loaded it into our truck and waved us on our way. We could not be happier about the whole experience. The door is now installed and looks so good. We are more than pleased!

We purchased exterior mahogany double entry doors. We are very pleased with the doors. Would we do it again, probably. Now for all of your review readers please carefully read the following comments. We looked for over a year to determine what we wanted to purchase. I talked twice to Dominic (Nick) Pitzel, the owner of the firm. Based on those conversations we were very concerned about doing business with Nick. We searched and found doors looking almost the same that advertised imported mahogany that were substantially cheaper. We spent a great deal of time talking with the dealer in California trying to really understand what we were going to receive. Just as we were about to order we asked the question, where are the doors made. China was the response and that killed any interest from our point of view, and any further discussion with that dealer. We then agreed that I would move very slowly with Nick's and was fortunate enough not to talk to Nick in the process. The only delay we experienced was when our doors were scheduled to manufactured, the manufacturing manager gave me a quick call telling me Covid was running through his work force, and we would be delayed by a couple of weeks. It turned out to be three weeks which was fine. Nick's web site is clear, very clear on the rules for shipping. Truck arrives, you inspect, then sign and unload. Best have a forklift handy if not using an unloading dock. We arranged for a forklift on delivery day and the truck making delivery had a rear power gate. Went very smoothly. PLEASE, PLEASE understand the Mahogany being used by Nick's is from south America. It is very dense (so dense that probably it does not float in water) and therefore very heavy. Guessing each door well north of 100 pounds. Because of the weight strongly suggest you have an expert with the appropriate tools hang the doors for you. Yes, it raises the cost. Finally, read the reviews for Nick's. Some are nonsense. Folks who complain about the shipping clearly did not read the website. Purchasing double doors from Nick's is NOT like buying a book from Amazon. Prime does not count and while you can complain about the shipping rules, they have been in effect for longer than Nick's has been in business. Not his fault. When I look at the website in the reviews area the word "Average" is used to describe the ratings for Nick's. Average to me means a purchase is not without some risk. There is a review about a 1/8inch difference from specifications to what actually happened. That is a manufacturing defect and if not recognized, the buyer should take legal action, which is easier for someone who lives out of state than you might think. As part of "Finally," Mr. Pitzel is well known by the various administrative bodies of the State of Indiana. Google will provide you with the results. Therefore, you should not be surprised if he is combative with you; and that is too bad. Hope this helps.

The first door I ordered from Nick's, I ordered without the clavos and other hardware—but they drilled all the holes, anyway! However, Nick's agreed that they had made the error, and I ordered another door (different style). Since our contractors were delayed in the installation, we didn't notice until several months later that there were several large, deep scratches on the glass, which would have been impossible for us to have accomplished. Dave (at Nick's) was very kind and reassuring as well as very professional, and got our door taken care of to our mutual satisfaction. Now our customized, distressed, and stained door looks great and is just the right combination of quality, security, and rustic good looks.

Hardware support. I would like to say I had 2 patio doors that have 3 lock system high security doors.. I have not been able to find hardware for these doors. Nick's team did a lot of research and found out my doors are special to Andersons doors and windows. Thanks to the team they directed me to an anderson rep. where I can say the hardware is ordered and I won't have to replace these doors. Nicks team has great customer support, and I really appreciate your help. Thanks John in Ohio

Door was delivered with no visible damage. Contractor installed door with precision. One problem, the vented side light wouldn't open. Made several calls to customer service, was told your problem you fix it. When a door costs $ 6,000, it should work as advertised. Don't spend your hard earned money with this company, because they don't care about the customer, once they have your cash. Jim B.

Do not buy a door from Nick’s Building. They are fickle with contracts. Nick’s built us a very pricey custom door and it arrived damaged. Per the contract, we crated it back up and shipped it back to Nick’s. We were then told that the “boss” said to make us a new door, but one week later they told us the other “boss” unilaterally cancelled our contract and refunded our money. No explanation was given after I requested a conversation with an owner; the owners don’t return calls. We are out hundreds of dollars we paid an installer to remove the old door, uncrate the new door, discover the damage on new door, then reinstall my old door. They don’t care.

We are very pleased with our new door. It is absolutely beautiful and well made. Communication with the company was excellent. Thank you!