Premium Custom WatchReviews of neoluxwatch.com

Response from Premium Custom WatchNov 5, 2025

Hi, Mia! We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. As I checked, our customer support team has been trying to reach out to you by email/phone number but no responses from you. At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right. Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around. Thank you for bringing this to our attention. — The NeoLux Watch & Co. Team

Response from Premium Custom WatchNov 5, 2025

Hi, Mia! We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. As I checked, it looks like you did not read our shipping policy, your order was then delivered on November 3. Our customer support team has been trying to reach out to you by email/phone number but no responses from you. At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right. Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around. Thank you for bringing this to our attention. — The NeoLux Watch & Co. Team