Premium Custom WatchReviews of neoluxwatch.com

Fast shipping and I love my new watch

I STRONGLY ADVISE AGAINST PURCHASING FROM "NEOLUX" The ladies watch I purchased for my finance arrived from China 45 days after ordering, without the clear caseback I paid for. I emailed the company several times about it and they finally sent the clear caseback but it was for the wrong watch and wouldnot fit. At this point its been over 2 months of additional wating and the movement is now not functioning at all anymore. I tried several times to email the company about my experience in a respective way and at this point they are just ignoring me. This has been a really bad experience both with customer service and quality. Now I am out $325 and will have no chance to return the watch for a replacement or a refund.. I strongly recommend not buying anything from this company they are based in China and unfortunately the majority of the Chinese sellers offer very low quality items with absolutely zero respect for their buyers or customer service at all.

Very bad .waste watch

I try to be in contact with you refer to order #7776 and dont have any answer from you.

On three times the watches arrived with a defect. However, they always sent replacements, and I appreciate that; I am only mentioning this so those details can be monitored—it is a suggestion, not a complaint.

I initially bought two watches from this Company and left very positive feedback as my experience with the customer Service (Elizabeth) was very helpful and the quality of the watches were great. After that positive experience I ordered 7 more; unfortunately, quality of most of the watches were not as good. Additionally, one of them was completely defective and one had major issue particularly with the crown & mover. I shared the video/photo of the defective watch and Elizabeth acknowledged the defect and confirmed that a replacement will be shipped (this was the last email i received from her two months ago, and since then no response or update despite sending total of 6 follow ups/reminders). Also no response about the other watch that had an issue with the crown & mover. I dont think they are a scam company but clearly there is no standard in either the quality of watches or the customer services; that seems to be clear both from the other reviews and my personal experience now. There are quite a lot of other mod companies with almost full 5 star feedback that I would consider for my next watches, certainly not NeoLux.

Great delivery time, watches look fantastic. I really love the 2 I ordered. Small gripe with the winder on one of them, I have to almost unscrew it to set the time feels as if I may damage it or lose it when setting and repositioning the winder. Other than that awesome thanks guys.

Perfect wat we ervan verwacht hadden Top Is reeds tweede aankoop. Badman en pepsi..