Premium Custom WatchReviews of neoluxwatch.com

Item ordered delivered as promised and in good condition.

Will absolutely purchase again and highly recommend! Easy order, tracking, and the watch is perfect! Exactly as advertised or better. Great job, thank you NeoLux! Well done!

I bought a watch and received it about six months ago. The watch didn’t feel like the quality I had hoped for. I realized it was just a cheap watch from China. I wrote a review here, and right away the company Neowatch wanted me to remove it. They kept bothering me, saying they would send a better watch if I deleted the review. I removed it, and now a couple of months have passed, and I still haven’t received a new watch. This just proves what a scam company this is. Probably the biggest scam company on the market.

The product i received is trash, the worker i dealt with is trash🤦‍♂️. Buy at your own risk🤔

I had a terrible experience with NeoLux Watch & Co. I ordered a watch on Sept 27, 2025, and it took almost three weeks to arrive (far longer than the 4–7 business days they advertised). On Oct 12, their support promised me a 10% discount for the delay. When the watch finally came, it was defective out of the box – the spring bar pin that connects the band was missing and the case was scratched. I emailed their support on Oct 16 about the issue and initiated a return. Instead of a swift refund, I got excuses. First, they insisted “No, it’s not broken… just follow this video” to fix it myself (email from Oct 15, 2025). When I made it clear the watch was truly defective and couldn’t be fixed, I suddenly started receiving pleading emails. On Oct 16, 2025, a NeoLux rep literally begged me to delete my negative review, saying “This will negatively affect my work… I could lose my job. I have old parents to feed… Please help me remove the review”. This was shocking and highly unprofessional. She even offered to “do anything… help you with a refund” if I would remove the review (Oct 17, 2025 email). It felt like a bribe to silence me. Even after I stood my ground, the return process was a mess. I never got the promised return shipping label. I had to escalate through my bank to get my money back. Once I filed a chargeback, the company emailed (Oct 18, 2025) that my order was “cancelled due to the chargeback” and told me to “keep it as a gift” – basically abandoning their own product rather than doing the right thing. Bottom line: I received a broken watch, endured slow shipping and poor communication, and then was pressured intensely to withdraw my honest review. No customer should have to go through this. I cannot recommend NeoLux Watch & Co. to anyone – buyer beware.

Amazing work I love it

J'ai eu un problème dans l'utilisation de la montre. Réponse apportée et problème résolu.

Good value for money