Premium Custom WatchReviews of neoluxwatch.com

Response from Premium Custom WatchJan 31, 2026

Hi, Zach! We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. As I checked, you contacted us regarding your order and stated the crowns does not work. We requested a video of the issue but after review, the watch worked perfectly fine, you did not turn it properly, you just barely touched the crowns. We then gave you instructions but you refused to follow. At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right. Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around. Thank you for bringing this to our attention. — The NeoLux Watch & Co. Team

Response from Premium Custom WatchJan 31, 2026

Hi, Cody! That's not true. That's a lie. As I checked, you picked a wrong band and blamed us on your mistake. We were willing to send you the band you wanted for free of charge but you still left a bad review. We will wish the best for you. At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right. Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around. Thank you for bringing this to our attention. — The NeoLux Watch & Co. Team

Response from Premium Custom WatchJan 31, 2026

Hi, Jeffrey! We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. As I checked, you contacted us regarding your order and stated the crowns does not work. We requested a video of the issue but after review, both watches worked perfectly fine, you did not turn it properly, you just barely touched the crowns. We then gave you instructions but you refused to follow. At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right. Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around. Thank you for bringing this to our attention. — The NeoLux Watch & Co. Team