Bruno J.
Confiabilidade
Padrão de qualidade do relogio com compromisso com o cliente até a entrega Confiabilidade

Premium Custom Watch is listed under Jewelry & Watches.
Premium Custom Watch (neoluxwatch.com) has 171 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing171 approved reviews, newest moderated first
Bruno J.
Padrão de qualidade do relogio com compromisso com o cliente até a entrega Confiabilidade
Roy S.
First, the screwdriver they sent was too big , luckily I have one. This isn’t my first rodeo. Unscrewed a link, links came apart, unbelievable, this shouldn’t happen. Contacted customer service which they are supposed to send a replacement chain and have not heard back from them. Now I’ll have to get it fixed with my own money! I won’t ever use them again! Junk.
Response from Premium Custom WatchJan 31, 2026
Hi, Roy! We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. As the best company in the world in term of customer support, we responded you every email from you almost immediately. As I checked, we sent you a new chain and it was delivered on Jan 28. At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right. Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around. Thank you for bringing this to our attention. — The NeoLux Watch & Co. Team
Mat
Great watches i hope. Never got ours the shipping company just disposed of after 1 fail delivery in which they never attempted to do the first time. Was a gift for my son. Neolux customer service is helpful as they can be but shipping is the worse i have ever seen. Still in shock they disposed of the package. And 1 day before they we going to re deliver. If Neolux can get involved with the shipping company they hired and get it resolved i would change my review.
Response from Premium Custom WatchJan 31, 2026
Hi, Mat! We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right. Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around. Thank you for bringing this to our attention. — The NeoLux Watch & Co. Team
Brent R.
I received a fake Seiko that would not: keep time (+6 minutes fast, in 9 hours). And hands did not glow in dark, very important for divers watch. Returns must be untouched, unopened, unworn, no link adjustment. Basically, you are not allowed to return if you unwrapped. Would highly recommend against NeoLux.
Response from Premium Custom WatchJan 31, 2026
Hi, Brent! We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right. Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around. Thank you for bringing this to our attention. — The NeoLux Watch & Co. Team
James B.
Device arrived in perfect condition and looks fantastic my only reason for not giving five stars is there is a rather long delay for shipping.
The G.
The watch came in a great condition but the arrive time was off by some days so just be weary of that, but other than that had a great experience for my first watch.
Silver
I was reading a lot of mixed reviews about this watch and company after placing my order and was nervous. I would like to say it exceeded my expectations. There was note of fake reviews possibly left on here. I want to say. The build quality and look is awesome. I did not expect to receive a 5000 dollar Rolex clone datejust but just a heavy and good looking seiko mod. That’s what this is looks and weight is above reproach. Oh and shipping was like a week and a half even through Christmas holiday.
Jorge C.
Beautiful watch!