They scammed M.
They scammed me
Crooks and thieves. 45 days after I ordered and no watch. No way to call them and they don't answer email now that they have my money. JUST SAY NO TO CROOKS.

Premium Custom Watch is listed under Jewelry & Watches.
Premium Custom Watch (neoluxwatch.com) has 171 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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They scammed M.
Crooks and thieves. 45 days after I ordered and no watch. No way to call them and they don't answer email now that they have my money. JUST SAY NO TO CROOKS.
Reuben B.
I’m really happy with my new watch purchase. The design is clean and crisp, which gives it a very refined and versatile look that works well for both casual and formal settings. You can immediately tell that the quality and craftsmanship are solid—the materials feel premium, and the attention to detail really stands out. Shipping time was reasonable overall, though there’s definitely some room for improvement there. That said, the product itself made up for it. Overall, a great purchase and I’d definitely consider buying again.
Rajat C.
Didn't expect it to be that good; it is fantastic and feels very royal.
Steven S.
Watch doesn’t work. No instructions doesn’t fit I took to a watch shop and they couldn’t make the strap small enough to fit.
MG
Great product excellent quality, even included tool to remove bracelet links to fit wrist. Thrilled so far.
Michael B.
I love everything about the watch
Anthony G.
I purchased a black marine master Seiko watch and was blown away when I received it. I have been wearing it a week and can’t find any faults. I’m an airline pilot and every other pilot I’ve flown with has noticed the watch and were amazed at the quality, look and price. It’s beautiful and a standout watch. It fits perfect on a 7inch wrist. I will definitely be buying again from NeoLux in the near future!
Johnny M.
This is a absolutely sham company. They are a Ponzi scam - or Pyramid scam. They are shipping out watches that are returned to the next customer to keep the appearance of being a honest company and not the scam company they are. No customer service. No response to emails. Have requested refund and shipping return with no repsonse. Keep getting same message "we are under maintaince" DO not use or trust this company. They use hidden IP for a reason... they dont want to be found.
Response from Premium Custom WatchFeb 20, 2026
Hi, Jonny! It seems that we don't have any order information under your name, you just simply left us a bad review. What's your order number so that we could assist you further? At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and make things right. Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around. Thank you for bringing this to our attention. — The NeoLux Watch & Co. Team