Premium Custom WatchReviews of neoluxwatch.com

The delivery and communication have not been good lately. Next time, I will have to read the real review before buying.

A question I asked my self is about the value for money.

Shipping and communication has been poor this time around. I will likely need to look elsewhere for my next purchase.

Horrible customer service. My watch was put away for awhile until my retirement this summer and when I got it out it didn’t work at all. It could not be wound or set time or date. The movement was completely shot. So, I realized I had a month of their infamous 1 year warranty and quickly reached out. They ghosted me for over 20 attempts to contact. I posted a review and they finally returned my inquiries claiming that they had never received them, however they seemed to know all about the issue. The sent 3 different tracking numbers for a replacement watch. 2 never got picked up and 1 ended up not even being addressed to me. So, I reached out again and - nothing. Buyer beware! UPDATE: It only took ten minutes for them to reply after 20 emails and a month and here they go calling me names and denouncing my profession. Let me put the rest of their response up so you can see what kind of people work at NEODUD WATCH: If you don’t remove your false review, I’ll make sure your face will be on our social media channels, make sure you delete all your social media accounts before doing something bad. We have all your information now. You will hear from our lawyers soon. Thank you for your attention to this matter! Here’’s what they originally said: Sep 7 at 12:07 PM You don’t have to worry! We will definitely send you another one, you can believe on us. However, if you leave the review there and it will damage our store heavily until the watch arrives. Please do us a favor and understand how a review can destroy a business that’s been built for years by many employees. Thank you so much! Sep 7 Sep 7 at 12:14 PM Hello! You can leave another review if you don’t receive it. Simple as that. We make sure you’ll be satisfied. Please help me! Thank you so much!  Neolux Sep 7 Sep 7 at 1:15 PM Hello,  I have successfully submitted the video to our internal team, they will review to approve your replacement request. Don’t worry! I make sure we’ll get this solved for you.  Neolux Sep 10 Sep 10 at 10:48 AM Hello! This is the tracking number of the replacement: 393030193877 Fedex Please help us to remove the review as promised. Thank you for your effort! Neolux Sep 11 Sep 11 at 9:36 PM Hello! I’m sorry that I sent you wrong tracking number: Here is the correct one: 393082111749 Thank you for understanding AND NOW: If you don’t remove your false review, I’ll make sure your face will be on our social media channels, make sure you delete all your social media accounts before doing something bad. We have all your information now. You will hear from our lawyers soon. Thank you for your attention to this matter! Such sweet and HONEST people. There’s four outright lies from them and more in the response below. I’ve published the truth here. The rest is up to them. *By the way none of the tracking goes to my address or my name. All I want is a working watch. I have offered to send it back in the box they send the replacement in, but they just don’t want to be good people. Final Update: Neolux customer support has been stalking me online. They have threatened me and accessed my social media. They have removed their accusations of lying from this site because it blatantly portrayed their stalking behavior. I just wanted what I paid over 300 usd for. DO NOT BUY ANYTHING FROM NEOLUX.

Zero to Negative stars is more appropriate for Neolux company. Do not do business with them. They do not honor any warranty and you have to post a negative review to get them to respond to any communications. Then they immediately call you a liar and say your review is fake. Avoid this company at all costs. There are a bunch of REPUTABLE mod companies online, not Neolux!

Delivery got on time

Watch looked and felt cheap.

I was not expecting the watch to look as good as the picture but I was shocked to find that they look and work even better than I imagined, great job