Premium Custom WatchReviews of neoluxwatch.com

Products are great. Quality is impeccable. However, communication with them leaves a lot to be desired. Responses from thur customer service team is very laggy. Information they provided me with regarding tracking info and ETA’s was vague. Transparency is crucial to build trust for repeat business.

Fast shipping and the watches last I’ve almost had it for a year now I bought two different watches and love them! Its easy to adjust the links very classy watches!

The clasp barely stays together the watch Is much thicker It appeared And the face is smaller than expected. Very disappointed. I have other seiko mods that are beautiful.This one not so much.

Lack of communication; I sent multiple emails requesting to return my order within 3 days of receiving my order, but they did not respond to me so I had to initiate a dispute. Over one month has passed and no response, and the 14-day window given to US buyers to return has now passed.

9/29/2025 UPDATE: My money was promptly refunded. The customer service agent I worked with was very courteous and determined to get this resolved. I truly appreciate when a company rights the wrong, and they truly went above and beyond. I'll place another order since I still need the item and due to how promptly and professionally they dealt with this mis-hap, I feel confident enough to order again. I placed an order on September 12th and the order status never went beyond processing. After a couple of weeks I sent an email requesting a status update and was advised they were still working on it. Well, I was finally advised today that the carrier is unable to find the order. So many issues here because this was supposed to be a gift, the date it was to be gifted has passed, and now I have NOTHING! So disappointed and the would have been recipient was pretty disappointed with me. Proactive communication on their part would have been nice. Now I just hope to get my refund. I do not recommend taking a chance on these people!

I recently ordered a beautiful Seiko watch. I love the watch, but the watch doesn’t keep time accurately, I keep having to set the time every time I use the watch. I have tried to contact them several times and the company will not get back to me. Be careful because they will not respond to any emails or hear any sort of customer support.

keep up the great work

Excellent. Just like what was pictured. Watch looks amazing.