NavanReviews of navan.com

Navan platform is not user friendly. We have to navigate and search for a long time to get to what we want to view or execute in Navan.

Utilisé dans le cadre d'un outils professionnel, plutôt intuitif, le désign du site est pas mal, certaines recherches peuvent être laborieuses mais leur hotline est très réactive en cas de besoin, les tarifs sont assez bien négociés, et la recherche au plus près de votre rdv en ce qui concerne un hôtel ou un moyen de locomotion est véritablement aidant.

As a small business, we have struggled to find a travel agency that fits our needs and doesn't break the bank. Navan has been a blessing for us! It is such a win-win. It doesn't require a subscription or create overhead, but allows us to seamlessly book travel. We have added several company sub-contractors using Navan and the process has been easy and efficient. The app is great too! It allows us to be able to check or update travel plans on the go and is easy to use. The rewards are great too. Having an assistant that books much of the travel means that she can actually earn rewards to use personally while booking company travel for personnel. We highly recommend Navan for it's ease of use. the few times we have had to contact support have also been very easy and the support team was great.

I use Navan probably 30 hours a week. The concept of having travel & expense in 1 platform with a user friendly interface is what sold us. Most people have no idea how much detail goes into a platform like this. Dynamic pricing, real time results, contracts with vendors etc. However, I would rather have a solid, basic, platform than one that crashes and glitches multiple times a day. We don't need all the high tech bells and whistles they keep promoting, we need something that actually works consistently. If they don't get their priorities straight, they will lose their customer base and never get them back.

The website is easy to use and business trip are not a nightmare to organize. The app is very usefull to load professional notes.

I booked a hotel through Navan for four people—two adults and two children at an initial price of €1,026. However, when we arrived, the hotel informed me that Navan had made the reservation for only one adult. The hotel therefore refused to provide us with the room unless I paid approximately €1,600. I contacted Navan immediately, and they claimed they had tried to contact the hotel to arrange coverage of the additional costs. However, nothing was resolved, and I was forced to pay the extra amount myself. Check in was at 15:00 but we only managed to check in to our Room after 18:30 after I paid 1600 EUR. To make matters worse, when we finally entered the room, it was suitable for only two people, despite the fact that I had clearly booked and paid for four. I provided Navan with evidence confirming that my original booking was for two adults and two children. Since 17 August, I have repeatedly contacted Navan, but nobody has properly followed up with me or taken responsibility for resolving the issue. They have never contacted me about refunding the additional money I was forced to pay or even mentioned the possibility of a refund. Every time I contact them, I am passed to another representative and have to explain the entire situation again. Navan’s mistake caused unnecessary stress throughout our holiday and left me significantly out of pocket. Their lack of communication, accountability, and customer support has been completely unacceptable.

Terrible!, Horrible, Not user friendly at ALL. Confusing layout. Redundant. Using every little detail to reject your payment's tabs, mileage, certificates, etc. This all '' Navan '' thing is a big pain in the %$^&.....Neck!

Impossible to get in contact with customer support.