NavanReviews of navan.com

Perfect session

Darcy is amazing at what she does and has been so supportive through our journey exploring Navan

We are invited to this great event in Paris. Wow great experience

Navigate26 Paris - wow what a welcome! Looking forward to what the day has in store.

the absolute worst travel platform. Prices are inflated and rewards don't get paid out

A product and solution that serves neither the consumer or the corporate customer. Navan's user experience is created by developers and product managers who do zero dogfooding of their software. What frustrates me about Navan is their intent to be a perfect hybrid solution, yet mastering neither application. So overall, Navan is truly a terrible, terrible product. And while it may save your employers some money, due to the fact that your employees actually just start booking hotels and flights themselves out of pure frustration, I would not recommend this service or software to anyone.

1 star — Extremely frustrating implementation and virtually nonexistent support when things went wrong I would strongly recommend doing a very thorough technical review of Navan before committing to it, particularly if your company relies on NetSuite and wants a clean, auditable source of truth for travel and expense data. Our implementation has been far more complicated and frustrating than it should be. The biggest issue has been the NetSuite integration. After encountering problems with the integration, we revoked the authorization and attempted to reconnect it, only to find that we couldn't simply start the integration over. We have spent significant time trying to break the existing configuration and rebuild it from scratch. We also ran into issues with the NetSuite certificate. Navan continued providing the same certificate even though we were specifically trying to establish a completely fresh configuration. The process for resetting the integration and obtaining a genuinely new configuration was not straightforward. **What made the situation considerably worse was Navan's customer support.** We repeatedly contacted Navan by email explaining the problem and asking for someone with the appropriate NetSuite/integration expertise to help us. Instead of actually troubleshooting the issue, we repeatedly received variations of the response that they were "trying to find someone" who could help. And then we waited. We had to follow up repeatedly just to get an update. There was no clear owner of the issue, no meaningful troubleshooting plan, and no reasonable timeline for resolution. We were essentially left trying to diagnose and dismantle the integration ourselves while waiting for Navan to find someone internally who understood their own integration. For an enterprise product that sits directly in the middle of a company's travel, payment, accounting, and ERP workflows, this level of support is unacceptable. When an integration breaks, you need someone who understands the system and can take ownership of the problem — not an endless cycle of emails saying someone is being located. Another major concern is data ownership and flow. We use Ramp extensively for corporate card and travel-and-expense data, and we learned that Navan's integration with Ramp depends on using a Ramp payment method. That creates a potentially significant gap in where travel data lives if employees use other payment methods. For a company that has years of historical T&E data in Ramp and wants consistent reporting and a single source of truth, this is a serious consideration that I don't think was made sufficiently clear upfront. These aren't just minor configuration annoyances. They affect the underlying accounting workflow, data integrity, reporting, and our ability to maintain a consistent system of record. The most frustrating part is that we went into this expecting an enterprise-grade product with enterprise-grade implementation and support. Instead, when we encountered a significant technical problem, we were left chasing Navan for help while they tried to find someone internally who could actually address it. I would not recommend signing up without first testing the integrations you depend on and getting very specific answers about who supports them when something breaks. Before committing, I would specifically ask Navan: * Who owns support when the NetSuite integration fails? * Is there a dedicated NetSuite integration specialist? * Can the NetSuite integration actually be completely reset and reconfigured? * What happens if the integration needs a new certificate? * Where does travel data live when a booking isn't paid with an integrated payment method (ie Navan payment method)? * What is the actual escalation process when first-line support cannot resolve an integration issue?

Un des pires services Hyper cher et ils ne gèrent pas le contact avec les compagnies aériennes en cas de problèmes Useless