NavanReviews of navan.com

If you need to engage with their travel team, they are awful. My direct flight from Las Vegas to Manchester got cancelled. They ‘automatically’ rearranged to a flight with an overnight stay in Paris (but with no hotel booked). Called the Navan travel care team and I spent over 5 hours on the phone with them (mainly whilst being on hold) to rearrange so i was on the same flight as my colleagues via London (which didnt require an overnight stay). They sent me the flight details to london and by this time i needed to board the flight, but they said that will book me on a connecting flight London to Manchester so by the time i land in london they said i will have those flight details. Landed in London and of course no flight details for the connecting flight. Called them and their answer was because I was calling them so long after my original flight got cancelled this no longer qualified as rebooking of a cancelled flight so I needed to go on their travel portal and book a new flight…. I just walked up to BAs desk and bought my ticket directly with them rather than trying to use Navan Not only absolutely awful service, also completely incompetent staff

The app itself is useless. If you’re a hotel chain loyalty member, everything has to be done on the website. The app never remembers the hotel chain loyalty numbers and it never registers them once they’ve been put in. I am tired of having to do everything on the website just so that my loyalty number is applied to my booking.

I'm forced to book with Navan in my company. The app for hotel booking is really a horrible experience when you're used to other established hotel booking apps. Most information is missing. When I booked a hotel for a private trip, the hotel never got my booking but the money was gone anyways and I had to pay a second time at the hotel. The support chat is completely useless. My advice: Only use Navan if you're fine with losing money.

Easy, simple and logical to use. Great when all goes well. Appalling customer service when things don’t go well. For the third time now, one of the multiple flights on a trip had suddenly been cancelled. No logical explanation given other than the airline didn’t accept my card, even though the same airline accepted the card a few moments earlier for a different flight. Told I will get a refund in 24 hours and a week later, still waiting. Online staff are super slow. I believe they are doing their best but are clearly overworked dealing with more than one customer at a time so responses take forever. This is a continuous issue, not a one-off. Use Expedia or Trip - way better!

Two punctual things failed. - Information clarity: Communication is NOT CLEAR you have to do many clicks to get to your transparent information. - Service is a deception. I booked a flight on the seat 7k and they put me on the seat 26k affecting my whole schedule. I didnt know my seat number until entering the plane. Not good.

Unable to be used for Qantas bookings. As I am forced to use it by my employer, it is a very frustrating and cumbersome process since I have to chat to support every time and they do it manually. Would not recommend

A new feature is rolled out to allow luggage booking with EasyJet. However it seems like nobody at product is testing the feature because it does not work with a very common corporate credit card. According to the card issue you can’t charge and reserve payments at the same time so stop doing that. Customer support is also clueless.

Amazing customer service, had an issue with a booking I had made that was non-refundable and they went out of their way to ensure that it got sorted. Great service and great team!