NavanReviews of navan.com

Navan has been wonderful to work with. Though we have a smaller team of around 50 we have a dedicated account manager who supports us with queries. There are minor hiccups on the platform but our account manager is always ready to listen and assist with issues. Their customer support for travelers could be improved a little by ensuring they are briefed on local ticketing guidelines but they respond quickly when you reach out to them.

Absolutely love Navan since integrating over a year ago! The Travel Team have complete control when booking and makes the whole process easier and faster! Our Finance Team find the reporting easy and accurate and helps them hugely, having all data in one place.

Appalling service. Their app never works, gives tons of errors, card not linked, contact support, etc. When you are able to speak with someone it takes 2h for them to reply and the prices miraculously go up EVERY SINGLE TIME. My company should stop using this service! Please avoid

An appalling experience- its easy to get signed up for the app ettc but near impossible to locate the acct cancellation and data delete .., No easy pathway suport sends you to chat bot which sends you to another desk… just shit .. States must regulate and POLICE these apps and sites.. A terrible service

Impossible to reach out the customer service in less than 2 hours.. and when in chat in order to make a change it will take forever, probably because the agent is chatting with so many people at the same time. The chat lastes 2 hours and the agent did nothing at the end saying the request would have been passed to a colleague.. never happen Why an healthy mind would ever use NAVAS: more expensive than use own booking through internet and no additional service at all.

Welcome to the chocolate teapot of business travel booking systems. In fact a chocolate teapot would be more useful as at least you can eat it. Navan is useless and a good reason for Trustpilot to have a zero star tier. What you will get is an awful booking experience, your travel costs will be higher and if anything goes wrong with the booking, almost no help. My recent experience involves a transatlantic flight that was cancelled for engineering reasons. Navan alerted me and then removed the flight details from my calendar (which may life worse as I no longer quick access to my booking reference). Zero help in finding replacement flight (which I landed up booking direct bypassing Navan completely). Now actively promoting leaving the service completely. Sounds like a dream (centralised billing, ability to cancel centrally, keeping travel within budget) but you land up pissing off anyone in your company who needs to travel and pay over the odds for the cost. CFOs beware.

If you had a zero stars option it would be zero stars. This platform is a rehashed corporate travel booking platform that has been badly redeveloped with no "step back" UX or CX! The fact that TrustPilot only allows me to post this by giving it one star is a farce and testimony to how poor TP is. Anyway, we were trying to use Navan for the first time this evening to book a complex, multi-traveller business trip. It is the most unusable online travel booking system that I have ever seen. There were so many blind alleys and un thought through processes that I do believe that they should (in the words of Orange Juice) "rip it up and start again". If you have acquired or invested in this business you should ask for you money back immediately. The worst UX/CX ever! We spent 5 hours using it to book 2 flights and 3x hotel rooms in Dubai. On Booking.com that would have taken 15 minutes. As the Chairman of the company, all I was trying to do was get our business travel centralised. Who is behind Navan? Who owns the company and who designed the UX/CX? THE ONLY REASON WE KEPT GOING IS BECAUSE THEY TOOK OUR MONEY FOR BUSINESS CLASS TICKETS AND EXPENSIVE DUBAI HOTELS.

Navan’s support experience has been consistently frustrating. Response times are slow, and it often takes multiple attempts and support tickets to make any progress. Each interaction feels like starting from scratch, with little to no follow-up, even over extended periods. If the platform were more fit for purpose, perhaps the reliance on support wouldn’t be as frequent. As it stands, the product and support together fall short of what corporate customers need. There’s still a significant gap between where Navan is today and what’s expected at an enterprise level.