NavanReviews of navan.com

We ware using Navan in our company already for two years and we will keep it. All in all we are really happy with the price-performance ratio as well. It is easy to use and the billing system runs smooth.

I booked and paid for a round-trip flight 7280238 (Berlin–Antalya–Berlin) through Navan, and everything look fine on the account, but on fact only one leg of the journey appeared on the airline’s website, which I discovered by chance. Fortunately there was almost a month before the flight to solve the issue. I contacted support repeatedly for several weeks, and despite numerous chats with different agents and empty promises of updates within 72 or 5 hours or during the day, I never received a working PNR or confirmation of both flights. Weeks later, I still have no complete itinerary, no refund, and no accountability — just blame-shifting to the airline and zero follow-through. Navan’s handling of this issue nearly ruined my vacation. I cannot recommend them to anyone relying on timely, responsible travel service. If you're contacting their support don't forget to screenshot and save all the conversations to the text file, there's no history log on the account (wow, just wow). UPD: Navan has done nothing apart from sending a single email with a deeply apologetic message and a promise to resolve the issue as soon as possible - this was two weeks ago, nothing since then. I filed a dispute with my bank, and after reviewing the docs, the bank approved a full refund. However, today I received an email informing me that Navan has contested the dispute. Could it be more pathetic..

Simplifies work travel and provides good level of personal perks. No brainier.

Google hôtel in Nice, very good price and services

Navan is super user friendly and their support system works great!

The platform itself is very mediocre, at least when it comes to picking hotels. Took me 45minutes to do it instead of the usual 10-15minutes I normally spend on a place like booking.com. Then when I was about to book and pay, they had blocked my account and asked for further verification. That's fine to ask about during the signup process, but to do so after us spending 45 minutes on getting to know the platform is just massive waste of our time. Since then they are ignoring our email about closing down our account and stop having spam emails sent to us.

The manager Paul was helpful, professional and courteous when I returned a product. I was refunded and offered an alternative product immediately. Excellent service - Mary Ryan

When the website is working, booking travel is simple and fast. However, the website and app are often having "technical difficulties". There are times you can see the flight and be one click away from booking when you get an error message saying you need to talk to customer support. You'll spend hours waiting for someone to join chat support. It's usually better to call customer service but so far I've been on hold for 45 minutes with no luck. Really hope my company switches to a new provider.