NavanReviews of navan.com

We thought that this product, which is heavily advertised in the small business space, would make our life easier when managing travel for our small business. Unfortunately, it has been a complete joke, with booking cancelled, accounts suspended, and no response from support about why. This is a travel company for business who will suspend your account if you book travel and accomodation for business purposes. Apparently using their (purpose build) platform for booking travel is seen as "unusual activity". It doesn't matter if you have already completed all of their verification steps, or if your ID and documents are in order, and if you do everything right, booking travel is seen as "unusual activity" and you'll get suspended. And of course they suspend your account within minutes of clearing the funds from your CC, and you have no way to contact support about it because you need to login to your account to do that; but it's suspended. Their web site contact page and email support options are useless, and you'll be lucky to get even a 'we have received your request' like every other company on the planet has been able to do for decades. The automated response to the suspension notice suggests providing a bunch of additional personal information via an email. Not one of the four security certifications listed on their website would allow passports and other personal data to be shared without even basic encryption (most email systems don't even provide that when a message is in transit). Who runs a business without a listed phone number for support? Navan apparently. Navan don't even deserve a one-star rating; this has been the worst experience I've ever had with a travel booking company. If you're a small business owner and need help with travel planning, this isn't the product for you!

I can’t believe how poor this service is. Initially it’s very hard to navigate and configure your account. Then I get locked out of my account and no one can tell me why. While the customer service person I was speaking to was trying to be helpful, they haven’t had the training and unfortunately, their English was so poor and they have so little visibility, we couldn’t get to any kind of reasonable outcome. I asked for a manager to call me. The CA agent said they would within an hour, 24 hours laters, still nothing and the email support has gone dark. I would 100% avoid using this service until they sort out their business

Dont use it. Sadly I had to use them because my employer signed with them to handle our bookings. The worst experience I've ever had. It seems they didnt figure out how to book flights yet. My (1 stop) flight kept getting stuck in "processing" where I had to chase support for 2 months and kept rebooking new ones at a higher price eventually they told me it is better to book it elsewhere. You need to bypass their stupid AI assistant everytime you use the chat and the flight prices are insanely high as well (1.5x price the same flight outside Navan)

I’m writing to formally document multiple issues I encountered during my recent travel booked through Navan. 1. Boarding Pass Failure for Connecting Flight I was not issued a boarding pass for my connecting leg, and there was no indication or instruction on how to obtain it during my transfer. American Airlines staff at the connecting airport couldn’t help, and I am currently attempting to manually request a new one at the gate. There was no way to anticipate this, and it created unnecessary stress while I was simply trying to get home. 2. Unclear Stop Between Philadelphia and Chicago (ORD) Navan automatically booked me on a flight from Philadelphia to Chicago that included a completely unnecessary layover in Pittsburgh. This was not disclosed clearly in the booking flow. The stop was buried in small text, and I only noticed the day before travel. Let me be blunt: Philly to ORD should not require a layover. And if it absolutely must, it should be communicated in a way that is prominent and unmissable—especially since that additional leg caused its own chaos with the boarding pass issue. This goes beyond user error. It’s a design and accessibility flaw that: -Assumes all travelers have capacity to parse through fine print and airline policy trickery -Forces reliance on inconsistent gate agent support, which often fails -Creates significant barriers for anyone who is disabled, elderly, traveling with children, or less familiar with airline systems I'm lucky that I’m flexible, tech-savvy, and wasn’t returning home to urgent obligations. But not everyone is. Imagine a traveler working 12-hour days all week who just wants to get home and finds out—at the gate—that they don’t even have a valid boarding pass. That’s an unacceptable gap in your platform’s responsibility. I strongly urge you to escalate this feedback to both your product and operations teams. This isn’t just about inconvenience—it’s about trust, accessibility, and clarity. Recommended improvements: 1. Make all stops and layovers unmissable in the booking UI 2. Confirm that all boarding passes have been issued at check-in 3. Push alerts if anything is missing 4. Do not rely on travelers to know they must troubleshoot basic documentation in-transit Please confirm this has been logged and shared appropriately.

Pam Knight was my customer service agent and she was absolutely phenomenal. By far one of the best I have ever gotten with any company. She was patient. Kind and so helpful. Pam- keep being a bright spot for those that call or are around you. You made a bad day sooo much happier. Thank you.

Worse experience I had in my life in an nutshell: - Not able to change my flight through the interface (bug) - Asked an agent to do so and she wrongly double charged me for the change (taking 500 GBP while the initial cost was 130 GBP) - They wrongly deleted my flight back on the way back in the UI for 48 hours and then solved it - Reimbursement has not been issued yet after a week, while it was their fault - I had to follow up 6 times and lost 5 hours of my time already, while this service is about making people's life easier Will definitely not use this again.

if only they had an option for negative 5 stars. 1 star is Far too generous for this company. if you have a choice, do not Subject Your staff to using this for travel. they will absolutely Hate travel, and after a few times will refuse to travel using Navan Period. 100 other travel sites work better than this one. You are foced to pick a flight, but not knowing if they have seats for you, or where the seats are, or pick a seat. then you must COMMIT/BOOK the flight, and no refunds.. then you find out days later that they assigned you a random seat in the middle seat, or back of the plane, or make you wait till you get to the airport to get a seat. WORST Experience booking business travel in 30 years.

Hotel and car pricing are WAY higher than travel codes with partners. So many steps to complete an expense (trip...wth). Horrible customer service.