NavanNavan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Navan (navan.com) has 465 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Activities & Tours · Berkeley, California
Excellent
Activities & Tours · San Ramon, California
Excellent
Activities & Tours · Santa Rosa, California
Excellent
Activities & Tours · santa monica, California
Excellent
465 approved reviews, newest moderated first
Erika D.
Great onboarding and implementation was easy and quick. I love getting rewards for booking travel.
Response from NavanJul 31, 2025
Thank you for the positive feedback! We're glad to hear that your onboarding and implementation went smoothly and quickly. It's wonderful that you're enjoying our travel rewards program too! Thanks for sharing your experience! The Navan Team
Mila
Easy to use, but there is always room for improvement.
Response from NavanJul 31, 2025
Thank you for the feedback! We're glad you find Navan easy to use, and we appreciate your perspective that there's always room for improvement. We're continuously working to enhance our platform based on user insights. Thanks for sharing your experience! The Navan Team
SE
Horrible experience. Booking information in Navan was wrong, but they refused to take responsibility and I had to pay for it out of pocket. Avoid at all costs!
Response from NavanAug 4, 2025
I'm sorry to hear about your experience. I requested more information through Trustpilot to better understand what happened, but unfortunately haven’t received a response. We take situations like this seriously and would like the opportunity to look into it further. If you're open to it, please respond to the Trustpilot request or reach out to our support team directly so we can help resolve this.
Mark G.
Avoid at all costs. VP of a tech company. Undertook 3 comparisons of Navan flights vs going direct to the airline. It was significantly more expensive (£1k+) & is a nightmare if you need to change your flight. Seriously the worst piece of “tech” our business has ever bought.
Response from NavanJul 21, 2025
Thank you for taking the time to share your feedback—I'm sorry to hear about your experience. At Navan, we aim to provide a seamless and cost-effective travel solution, so it's concerning to learn that your flight bookings were significantly more expensive and that you found the change process frustrating. We'd like to understand more about the specific routes and comparisons you mentioned so we can investigate further and address any gaps. Our team continuously works with airline partners to ensure competitive pricing and provide flexible change and cancellation options where possible, but we recognise there’s always room for improvement. If you're open to it, please reach out to our support team at [email protected] so we can look into this in detail and work toward a resolution. Thank you again for your candid feedback—it helps us get better.
Paco
the app is too complicate, even you cannot export your expenses or don`t warning about if something is refused or even if it is rejected doesn`t appear it the tab "rejected" they have a state "submitted for reimbursement” that simply don`t pay you and nobody tell anything
Response from NavanJul 21, 2025
Thank you for sharing your feedback. We’re sorry to hear about the confusion with the app and your expense experience. To clarify, Navan does send both in-app and email notifications when an expense is rejected, but we understand the importance of making this clearer and easier to navigate. Once expenses are submitted for reimbursement, it’s then up to your company’s internal team to review and process the payment. I hope this is helpful, and I recommend reaching out to your Navan admin within your organisation for more clarity on your company’s expense process.
Stefanie Giebermann, L.
I like the surface and the bill7report overview. I'm missing the possibilty to book multiple legs, also the flod of emails after a bookings of reminders and offers are too much.
Response from NavanJul 18, 2025
Thank you for sharing your feedback! We’re glad you’re enjoying the platform and the billing/reporting overview. We understand the emails can feel frequent, but they’re designed to help keep travelers informed and on track. We also appreciate your note on multi-leg bookings and will pass that along to the team.
Daniel A.
The problem was not solved, I had to contact you 3 times, spoke to tdiferent agent, no one of them recognized the problem. The last emil I send the pictures of the problem and proof that is not an operatior error and your response was, we do not have time at the momemnt to solve that issue.....
Response from NavanJul 21, 2025
Thank you for sharing your experience. We’re sorry to hear about the frustration you’ve encountered. After reviewing the case, it seems the issue may be related to the booking process for travel admins versus delegates. We recommend following the delegate booking flow, as it ensures the right form of payment and traveler details are visible. The admin role is designed for managing company settings and not for booking travel directly. We’ll continue reviewing this internally to improve both our product and support. If you have further details or need clarification, please feel free to reach out privately, and we'd be happy to help.
Chris
Great Platform. Customer service good
Response from NavanJul 18, 2025
Thank you for the feedback!