Elizabeth Sunset, Aircare I.
Navan has really stepped up their…
Navan has really stepped up their customer service skills and it is appreciated. It is so easy to send my team on their to book their travel or for me to book when they don't have time. I am able to get invoices immediately, showing if a credit was used. The only thing I wish was more efficient, is getting receipts when Navan books using a third party, like Priceline. I do recommend this company based on ease of use and ability to keep employees accountable to take care of this part of their jobs. All travel information is sent directly to both them and I.
Response from NavanJul 30, 2025
Thank you for recognizing our customer service improvements! We're glad you've noticed the enhanced support and that Navan is working well for both you and your team. It's great to hear that the easy booking process, immediate invoicing with credit visibility, and shared travel information are helping keep everyone organized and accountable. We appreciate your feedback about third-party booking receipts - insights like this help us identify areas for improvement. Thanks for the recommendation and for sharing your experience! The Navan Team