Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Navan (navan.com) has 465 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
navan.com
Website
navan.com
Category
Activities & Tours
Location
Palo Alto, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Navan provides me with the best alternatives in a user-friendly interface.
It saves me time when I'm booking hotels, flights, and cars for me and my team.
Response from NavanAug 1, 2025
Thank you for the great review!
We're thrilled to hear that our user-friendly interface is providing you with the best alternatives and saving you time when booking hotels, flights, and cars for both you and your team. That's exactly what we designed Navan to do!
Thanks for sharing your experience!
The Navan Team
JE
Jeff
Spam
I keep getting spam for this company.
I am not a company, this kind of spam is illegal in the UK.
The spam is being sent by credit for merchants, to advertise Navan's services.
If Navan are going to work with a known spamming company, they're as bad as the spammers.
Update following Navan's reply:
I will not reply to the illegal spam I received. Replying to spammers just makes things worse. Spammers don't care about the law, and if you reply (or click on any links), they'll know their emails are read, and they'll just send more - or sell the address to more spammers.
Presumably the spammers have some kind of affiliate relationship with Navan.
Here's the email I received from creditformerchants.co.uk
Hi Jeff,
Have you booked your first hotel stay with your Navan account yet?
If so, its time to claim your £400 towards your next holiday because the window is closing fast.
When someone in your company makes their first hotel booking within the first 30 days after you have created your free account, you will get your reward. That's it!
Sign up today, start saving and get your reward.
Why Navan?
Massive inventory of flights, hotels, car rentals, and more.
Control employee travel expenses with dynamic policies.
Employees earn rewards for responsible booking - saving you money!
Real-time insights into company-wide travel spend.
24/7 live travel agent support for your team.
Instantly search multiple booking providers, so you always get the best rates. Navan also helps you track and control business expenses.
Kind regards,
Cathy Clarke
Business Tax Advisor
Navan is the One-Stop-Shop for All Your Business Travel Needs.
Book flights, hotels and auto rentals worldwide. Manage every trip, and track staff expenses all in one simple dashboard.
No wonder it's used by some of the world's largest organizations.
Cathy Clarke Tax Advisor, 1621 Central Avenue, Cheyenne, WY 82001.
Response from NavanAug 4, 2025
Thanks for flagging this. I requested more information through Trustpilot to investigate further, but you haven’t responded.
Navan does not send unsolicited marketing, and we do not authorise any third parties to do so on our behalf. If you're receiving emails that reference Navan, please reply directly to those messages. If they are from us, the emails will stop immediately.
We take this seriously and appreciate you bringing it to our attention.
RF
Rick Frascati, Road Show C.
Easy to use UX
Easy to use UX, makes booking directly or booking for a larger broader team a breeze. Chatting with support is also very easy. Tons of integrations!
Response from NavanJul 31, 2025
Thank you for the great review!
We're thrilled you find our UX easy to use for both individual and team bookings. It's wonderful to hear that our support chat and integrations are working well for you too!
Thanks for taking the time to share your experience!
The Navan Team
GS
Gaurav Saxena, Gracebiz Pty L.
We have been using Navan for few months…
We have been using Navan for few months now. Our experience has been great. During our stay in Hawaii, we were unable to get checkin. The team reached out and refunded our stay. Overall, app is easy to use.
Response from NavanJul 30, 2025
Thank you for the great review!
We're thrilled you've had a positive experience with Navan and that our team could quickly resolve the Hawaii check-in issue with a refund. It's wonderful to hear you find the app easy to use.
Thanks for taking the time to share your feedback!
The Navan Team
AS
Ana S.
Very easy to book
Very easy to book, great support, great rewards.
Response from NavanJul 30, 2025
Thank you for the great review!
We're delighted you find booking easy and are enjoying our support and rewards program. Thanks for sharing your positive experience!
The Navan Team
CV
Charles, Vector O.
Overall - Fantastic
Overall, Navan is a great system for a one stop shop. As a small business, having the power to book all your travel requirements in one place using a single company card and the way you can create events and group travel is fantastic.
One of the best features I think is the central billing system, so all expenditure is added to an admin panel that lets you download pdf invoices for your accounting software. This alone has saved me many hours of work.
This is very US focused and as long as you can work around some of the forms and terminology it's not a big deal.
You may find the prices are not as cheap as booking direct, but I believe the convenience out ways the extra costs.
Response from NavanJul 30, 2025
Thank you for your review!
We're thrilled that Navan is working so well for your small business needs. It's fantastic to hear that our one-stop-shop approach, group travel features, and especially our central billing system are saving you valuable time - that's exactly what we designed it for.
Thanks for taking the time to share your experience!
The Navan Team
BT
Brian Tally, C.
Happy Navan user.
My experience with Navan has been excellent. I use the platform for both business and personal travel. What I like most is the time savings in booking travel all in one place and that all my travel related membership details are on the platform and are added to any travel that I plan. I literally can book trips in minutes that include, airfare, hotels and rental cars.
Once the trip is planned, I can then reference my upcoming trip on my Navan app on my phone and if necessary, reach out for support from friendly Navan support. I highly recommend using the platform.
Response from NavanJul 30, 2025
Thank you for the wonderful review!
We're thrilled you're having an excellent experience with Navan for both business and personal travel. It's great to hear that our all-in-one booking platform and integrated membership details are saving you time - being able to book complete trips in minutes is exactly what we aim for.
We're also glad you find our mobile app and support team helpful when you need them. Your recommendation means a lot to us!
Thanks for taking the time to share your experience!
The Navan Team
WA
Wendy Acevedo, Allegis G.
Let's Keep Leveling Up Together
I feel certain this is the next generation solution out there for travel. The tool has an opportunity to level up regarding complex travel programs. Yes, corporate programs need to better syncronize with the realities of next gen travel and Navan provides this platform. Let's take the next step and become travel management centric to fully solve for the ecosystems pain points.
Response from NavanJul 30, 2025
Thank you for this forward-thinking review!
We appreciate your vision for the future of travel management and your confidence in Navan as a next-generation solution. Your insights about complex travel programs and the need for better synchronization between corporate policies and modern travel realities really resonate with us.
We're always evolving our platform to address the broader ecosystem challenges, and perspectives like yours help guide that development. Thanks for being part of the journey with us!
The Navan Team