NavanReviews of navan.com

I made a hotel booking, and my account got suspended. I can't manage my booking. I can't change or cancel it. I can't contact support without logging in. There's a time sensitive issue and no way to contact Navan. STAY AWAY

WORST EXPERIENCE in booking travel ever. STAY AWAY Booked my flight and the next day I get 2 emails. 1st email asking me to upload documents. 2nd email sent 1 minute later suspending my account. Unable to upload the documents as I couldn't log into my account as it was suspended. Called to fix this as I'd only received an email confirmation (WITH NO TICKETS). Told that their technical support recommend I upload my documents (even though I'm locked out of a suspended account). Anyone picking up on the idiocy here? Called back twice and ended up having to go on to the airline website to retrieve my booking. Still NO TICKET. Do not waste your time, money or energy with this APP or service. Avoid it at all costs. Post note: now booked in with a 3rd party to Etihad. Can't reserve my seat on the return flight. Can't contact these people or the third party flyer (WAMOS). Never again!!!

I found navan to be an incredibly annoying experience for booking business travel. The site is often slow, shows ambiguous errors (aka. "your booking possibly did complete" -- how helpful is that error?) and certainly does not offer the best prices out there. Customer service has been helpful at times, but I'd rather not require that kind of help in the first place.

Not worth it at all. Switched from travelperk to navan due to poor performance of the former. However, while travelperk was a pain to work with, navan is second to none when it comes to unreliability along with a disastrous user experience. No way of contacting support after my account access was blocked, despite an existing profile and multiple confirmed reservations for upcoming travel and accommodation bookings, for a reason unknown to me. Way to go navan, you really have absolutely nothing to give for.

You can't imagine how bad an app can be until you've used NAVAN — every step of the booking process is prone to errors. It's one of the worst apps out there: it rarely works and offers no real help when you need it. It feels like the entire system relies on manual support — when an error occurs, a consultant may assist you, but it often takes hours and multiple support cases just to complete a simple booking.

Went to book my first hotel, and then bang got suspended without notice. What a waste of time, no response as of yet from customer service

I booked a hotel in Tilques for 4 people through Navan for August 9–11. When we arrived after a 13-hour drive from Denmark to Calais, the hotel told us the reservation was made for only 2 people. Because they were fully booked for a wedding, they could only offer us a small two-person room for the first night. They added extra beds, but it was cramped and uncomfortable — not what I had booked or expected. I immediately contacted Navan support. The first agent assured me they would call or email with a resolution, but I never heard back. Hours later, at 11:00 pm, I had to contact support again. The second agent confirmed the hotel had emailed Navan about the issue but never received a reply. The booking error was clearly on Navan’s side. I explained that the mistake had ruined the first day of our holiday and caused unnecessary stress. I expected at least some form of compensation for the inconvenience and poor service, but nothing was resolved during the chats. My main concerns: Navan sent incorrect booking details to the hotel. Promised follow-up from support never happened. The issue disrupted our holiday and left us four people squeezed into a small room. As of today, 27 August, I still have not heard back from Navan. This was my first experience using Navan, and unfortunately, it has been a frustrating one. Poor communication, slow resolution, and lack of accountability have left me deeply disappointed.

The Navan platform is very intuitive, easy to use and very fast. Whenever there is a question or assistance is required, the Chat option has resolved 98% of all my concerns. That 2% can be resolved by calling the number provided on their "Need Help?" tab.