NavanReviews of navan.com

Simply appalling. I've given up on using it to book travel after several reservations I made at hotels were cancelled when I turned up, and the train fares I can book were not the right type. Now I just use it for submitting receipts and it is genuinely terrible. When the app isn't down and actually allows you to upload a new receipt the AI autofill is nearly always wrong and is time consuming to correct, the system by default assumes it is right and you are wrong which makes is very annoying to deal with. It miscalculates taxes all the time and then you cannot submit the expense until you fix its errors. It does not handle well the fact that your foreign exchange rate might differ from theirs. It muddles stay and travel dates with purchase dates. The list of issues is endless. And the rewards programme is pointless. UPDATE: Navan have responded to my complaint after 10 months which speaks volumes!

My company uses it and it's so buggy and impossibly hard to talk to a human agent. I spend 3 hours per business trip to book the right combination that's within budget. And the surprising thing is it gives me different flight caps when I search on a desktop vs. on mobile. Also not all flights or hotels are available - I see flights available on Google search but not on Navan. Really hate this app. Wish my company goes off this app for business travel booking.

Poor privacy and data management practices. Company charges a high commission but adds no value, uses employees' personal data for marketing and potential sale to data brokers.

I've been using Navan through my employer for a few years. Recently I booked a personal flight that was identified on Navan as being fully cancelable at any time before the takeoff. When plans changed and I tried to cancel, the airline told me cancelation was not possible without forfeiting the cost of the flight. I contacted Navan and their service reps assured me it would be taken care of. Ultimately, they stood behind their product and provided a full refund. They earned my trust by following through on the promise. Thank you very much to the Navan team for the great service.

Virtually no technical support. I have been having a relatively simple issue for a week now, and Navan is pretty much unresponsive. I reported it, someone wrote back asking for more context. But no solution.

Terrible company and horrible service. My company uses this service so we must use it for corporate travel. I would hope this would chance soon, my whole travel party had issues and they were unable to help, we all spent hours with the support and ended up having to contact hotels and hosts directly. Overpriced hotels and flights, impossible to get help from their support team. In my case they double charged me and no one takes responsibility, hours and hours of my business trip spent with their unhelpful support team and nothing has been sorted. Nothing. Should be illegal to treat customers like this and take no ownership at all.

The company I work for uses this system and I wish they didn't. Although on the surface it seems like a good deal (price-matching, for example), the actual experience is mediocre: - App is buggy and lacks critical information - While the initial price of a ticket is matched, the price of upgrades or changes are significantly higher than through the airline - Human support is decent, but gatekept by a poor AI chatbot - A lack of transparency about fees and conditions leaves me feeling constantly duped The sort of mediocre experience that thrives because it's a little easier for the company who requires it, but much worse for the people who actually use it.

Would not allow me to sign-up with my personal email addresses. No explanation, just a rejection note.