NavanReviews of navan.com

Navan makes business travel simple and efficient. Great flight and hotel options, easy policy compliance, and fantastic customer support. Love the automatic credit tracking—it saves time and hassle. Highly recommend for any company looking for a smarter travel solution!

The platform works well with the ability to set granular limits across teams, allowing team members to self-service travel & accommodation bookings. Navan also allows for simple cancellation and updates of existing bookings, along with full expenses & receipt management through the app.

Navan is a very user-friendly platform with easy navigation and a strong travel inventory. The helpful in-platform articles make it easy for users to be self-sufficient without always needing to contact support. The incentives for choosing more cost-efficient options are a smart feature, and the ability to add loyalty memberships is highly appreciated. The personal travel option - where users can use their Navan points - is also a great added benefit. Overall, it has been a very positive experience.

Overall, Navan has become a highly valuable tool for our team. Having all travel, reporting, and approvals centralised in one place has saved us significant time and made our internal processes much more efficient. The platform is intuitive, and the visibility it provides across bookings and spend has been a real improvement for our organisation. One area of frustration, however, is the booking process when the reservation redirects to Booking.com. In these instances, Booking.com does not allow you to complete a reservation for another traveller unless the payment card is in their name. This creates additional steps and delays, particularly for PAs/EAs who regularly book travel on behalf of others. It would be incredibly helpful if this could be streamlined or if alternative booking options were available directly within Navan to avoid this limitation. Despite this challenge, Navan has otherwise been an excellent addition to our travel management process, and we appreciate the ongoing improvements and support.

Poor system, booking hotels much more expensive than going direct. Constant issues booking items and it keeps breaking down. Chat function is an AI bot and Customer Service on hold for 10 minutes and when they did pick up I was informed this is expenses and the wrong department....

Navan is kind of 'fine' unless there's a problem or schedule change. Then you will wish you had booked direct. Currently I have done multiple live chats, had followed up by emails because they could not get the flights booked 'live', followed by more chats and another email. I think its been about 3-4 weeks trying to resolve a cancelled connection now and still not fixed so I sure am glad the flights are still a few months away! I believe I could have resolved this with one call to the airline, or via self service, if booked direct, rather than getting stuck in an infinite loop. The agents are doing their best and are pleasant to deal with, its just a shame they can't actually sort things on the spot.

Wir sind mit der Firma mit viel Aufwand dorthin gewechselt - und tatsächlich wieder zurückgegangen zum alten Anbieter! Es wurden in sehr engagierten und hochkarätig besetzten Kick-off Meetings Dinge angepriesen und versprochen, die nachher (v.a. für unsere Buha) entweder gar nicht möglich waren oder im totalen Rechnungs-Chaos endeten). All diese Navan-MA sind heute nicht mehr dort, komisch.... Wegen Falschaussage einer Ex-Mitarbeiterin, unserer damaligen Accountmanagerin, jetzt auch nicht mehr dort tätig, rennen wir nun einem offenen Betrag einer Flugstornierung hinterher, die Navan sich bis heute weigert zu begleichen. NIE WIEDER!!!!

Very poor customer service never get hold of a person, mobile app repeatedly changes prices at check out and takes you back to the start, messages sent to Navan support result in "Thank you for your interest in Navan! We invite you to take a tour of how Navan works in this 2-minute video. If you’d like a closer look at the state of the travel and expense industry, please check out our annual report"... great just the type of response i was looking for when struggling to get your mobile app to work! Other previous experiences include flights rebooked while you are on trip resulting in missing connecting flights, hours on hold waiting for customer support... and so it goes on... avoid Navan if you can!