Native UnionReviews of nativeunion.com

Using the warranty for a defective cable belt was easy and efficient. The new cable was sent immediately and arrived quickly. Couldn’t ask for greater service.

Unfortunately, I am receiving bad customer service. I purchased two cables November 2020 that stopped charging. I have emailed and called customer service. They’ve asked for pictures and videos, which I’ve provided. They are slow to respond and are hassling me for no reason - it’s a big waste of time. Why would anyone want to do business with a company that does not stand behind their product warranty or value a costumer. Like I mentioned - I’ve provided the date of sale, pictures and videos.

They were quick and wanted to help. My issue was resolved and they didn’t grill me about the cause of the issue. I really appreciated that.

I bought one of their chargers about a year ago and love it. The length and quality of the actual cord is awesome and super durable. After an unexpected skydive from my night stand, the charger broke. I emailed native union and asked if there was anything they could do for me. Customer service was awesome. They walked me through what I had to do, and I had my new charger in under a week! I’ll definitely be recommending their products in the future.

There are a lot of positive things to say, but will keep it in three words. Excellent. Very commendable in providing excellent customers service. I ordered 3 items, first there was confusion and mistakes on the total amount on the invoice because of the different rate of each country, and the team was actively response and assisted me to fixed it immediately. Satistied. Very Satisfied to be specific. Fatestest delivery even it is international shipping. Quality products, what do you see in the website are completely same when you received the items. Products are minimalist and fashionable. Recommend. I genuinely reco their products to you who is reading this, I assure you that you will feel the same way what I felt about their service as well as their products. Can’t wait to purchase another items soon.

These chargers work extremely well. But just like any other ones, they eventually break. But with the lifetime warranty, and fast customer service, this brand definitely does not disappoint.

Great customers service, i received a new charging cable in a week using the lifetime warranty. Friendly stuff and fast responding

I’m sadly experiencing really poor customer service from Native Union. After purchasing a wireless charger I found it often just stops charging randomly after initially connecting. Waking up to 4% is annoying!! Tried the suggestions offered to fix but no good. I want to return the item. However I am being told I need to send them video proof of the defect instead. I’ve explained that it’s unreasonable to ask me to stand over my phone on charge for a period of what could be hours, filming, hoping to capture the moment when the charger stops charging….. I mean really? Here I am offering to return the item, boxed for You to examine and this is what I get…… It’s a shame because previous reviews suggest a usual good service but sadly not my experience. 👎👎