Native UnionReviews of nativeunion.com

I purchased a Native Union cable for my wife who was in the hospital, for some reason it broke. I contacted Native Union and in a short time they resolved the issue for me.

Appalling service from Native Union. I have a faulty wireless charger. On contacting Native Union I was informed this wasn’t under guarantee despite the website clearly saying they offer a two year guarantee and lifetime warranty. Emailed proof of purchase and photos of the charger and cable in good condition and have been refused a replacement. On phoning them I was assured this was a mistake and I asked to email my address an a replacement will be sent, I then asked if they required me to send the faulty product to them and was told no just dispose of it. Sent home address and then received an email back asking for who I spoke to as this is not under guarantee anymore. Confirmed my telephone number and staff member number so they could check a replacement was confirmed. Native Union emailed back still refusing a replacement and asked me cut the cable and send pictures. I went back saying they are welcome to go through my bin and find the charger and cable and cut the cable as I am not prepared to. Received another email saying the charger will not be replaced. Appalling service, avoid if you don’t want any hassle.

Absolutely the best cable in the market!. I have tried every high end cable for sale and this is tops. The icing on the cake is that when 1 of my cables stopped charging, with a quick email exchange with customer service, a brand new one was on its way! IMPRESSIVE to say the least Do not hesitate to pay a few extra dollars for a great cable backed up with excellent customers service

Great service and attention to the customer's needs. Highly recommend doing business with Native Union! They are top-notch!

I absolutely love my Rose Pink Native Union charging cable and when it became faulty I contacted them for advice. The level of service was something I have not experienced before and after exchanging a few details and a photo, so easy, my new cable is on its way. And I live in another country. I’m super impressed!!

My cable was broken and I contacted customer care. They were very friendly and one week later I got a new charging cable. Perfect service, friendly and fast Highly recommended

My wife had a problem with the connectivity of the charger tip. We contacted Native Union. They served us very well and did everything to solve our problem. I never imagined that we would be treated so well and that this problem would be solved. Even being from another country, they helped us in a surprising way. No words to express our gratitude to Native Union, a company that makes a better world! Thanks

Very good. Got cord replaced. Everyone was nice and polite. Held true to their word. Thanks.