Peter H.
Great products but returns are costly
This review is specifically about their returns process. You have to return the products to either France, Hong Kong or the United States. If you are outside those countries you're going to have to pay for international shipping *and* customs duty. I decided not to keep one of the items, but the return would have cost half the cost of the product, so I didn't bother. I'm wondering what happens if you need to return a faulty item. Maybe it's good to discourage speculative ordering and this experience reminds me to properly check a company's return process. Disappointed though. Otherwise, their customer service were quick to respond and were helpful. So far, I like their products but it's too soon to comment on their longevity.