Native UnionReviews of nativeunion.com

This cable doesn’t different then any other cables. It’s broken from the end connected to the phone. My cable broken and I have contacted customer service many times but they are not responding any email until contact them online. They told me to cut the cable and send my details after I have send what they request again there was no respond. I chat online they said they could not find any email saying to cut the cable that’s ridiculous it’s already in their web page now I have to wait for investigation. Customer service is very bad and don’t believe that life time warranty I cut my cable and put in the bin and I am going to buy another brand because all these it was realy headache.

The discount code applied at checkout did not go through so i had to be refunded the amount i was overcharged. This caused an issue with my order processing which arrived over 2 weeks late - I had to be refunded the Express Shipping charge i'd paid. Overall a chaotic and unreliable company - don't recommend.

The Native Union charger when I bought it, came with a one year warranty. It only lasted 6 months before acting up and not charging my iPhone. I had registered it when I bought it and never kept the box and receipt for months because I'm not a hoarder. I contacted them for a new one and they start requesting things such as a video as proof that it's not working and a photo of the cable cut in half. I told them 400 times that I do not have the box but they still keep asking for the number on the box instead of using my name to look up the box number I registered with. You're better off buying Apple chargers instead.

I had my native Union twin head 6.5ft lead as a gift in August. I had heard great things about the quality and was really pleased with the lead when I received it. The extra length was the selling factor for me as it’s easy to charge in my room as I only have two sockets available to me. Unfortunately only three months in my lead has broken, the iPhone charging piece has come away from the main body and became stuck in my phone! Really wanted to love this brand, but disappointed with the quality, for three months use. The present was bought in a independent boutique and so without the receipt the shop are unable to help.

Sindsyg god kundeservice. Havde et Nightcable der gik i stykker. Det var købt i Apple store, men henvendte mig direkte hos producenten. De svarede mig lynhurtigt og guidede mig igennem reklamationen selvom det ikke var købt hos dem. Er meget imponeret!