Native UnionBy combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Native Union (nativeunion.com) has 453 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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SOPHIE L.
When I first met a problem with a cable Native Union, I contacted the customer service. Fast answers and actions, a few days later, I received a new cable free of charge. I was so happy with their service that I am all equipped with Native Union cables and chargers now. Recently, had a problem with another cable, new cable sent within a few days. They deserve 5 stars, and my loyalty. Strongly recommend.
dhr. frank van L.
Ik ben er heel erg blij mee. Mijn kabeltje met een levenslange garantie was kapot. Het omhulsel van stof was gaan stropen en gaf een rare knik in de kabel. Hij deed het nog wel. Maar vertrouwen deed ik het niet. Ik heb gemaild met het service punt met fotoos en erbij. En daarna heb ik een nieuwe kabel opgestuurd gekregen. Dus weer helemaal tevreden. Super goed en dank jullie wel. Groetjes frank.
Scott S.
I purchased 2 charging cables from Best Buy because the quality looked very good and package said they had a Limited Lifetime Warranty. One of the cables still in great shape stopped charging. I sent an email explaining the issue and received a prompt reply. They told me what they needed from me to honor the warranty and after a few days a new cable is on its way. I would definitely recommend this product! Scott in CT
Jesse
Edit: They honored the warranty. Highly recommend Native Union! Great company, great products, easy to work with. Original post: Won't honor warranty. I made a video showing the wireless charger not working with my iPhone as per their customer service representative's instructions, and my ticket was closed without explanation. I opened another ticket asking why my ticket was closed when I submitted a video as per the instructions from the customer service representative, and then that ticket was closed without explanation as well. I am just a few days away from my warranty expiring, and have evidence of the product not working with my iPhone, and have followed the instructions of the customer service representative by making a video and sending it to them, but I am getting the silent treatment. I guess they are hoping I forget that I spent $240 on wireless chargers that don't last for the full two years of their warranty period.
Response from Native UnionNov 23, 2021
Dear Jesse, Thank you for your comments. We are very sorry to hear about the poor experience you have had. Can you kindly provide us with your email ticket ID for us to assist you immediately. Please feel free to leave us a message for us to assist you immediately. Thank you Regards, Native Union Support Team
Jeffrey Wyman, S.
I love this company and the products that they produce. They are top notch and if I ever have a problem they completely stand behind them with no issues.
Glenn J.
Great to deal with once I figured out how to find warranty page, fast shipping, awesome product
ZP
I've had the worst customer "care" experience in my life when I contacted Native Union Support Team about items missing from my order. I contacted them describing the issue, in their reply (which came about a month later!) they asked for photos of the products I received and the documentation enclosed. There was no invoice attached to my package, which was also one of the reasons that led me believe that there was some mix-up with my order. Nevertheless, I sent them what I could. Then came another period of silence, when they gave me no updates despite my numerous inquiries sent to them. Finally they got back to me and let me know that they won't be able to process a refund because the shipment weight was similar to that weighed before packing their warehouse. They provided me with the tracking link to check the shipment facts (I guess as sort of proof), but it showed nothing about weight or content of the package, so it wasn't helpful either. Which still doesn't explain why the two items were not included in my delivery, nor did it help my case of throwing money out for nothing. All this took 3 months(!!!) waiting time just to be dismissed. This happened end of last year - beginning of this year, but I was just so furious that I let it go at the time. A bit of time has passed since, but I still can't believe that this is how paying customers should be treated, so I decided to leave my review here.
Response from Native UnionOct 12, 2021
Dear ZP, Thank you for your comments. Can you kindly provide us with the ticket ID for us to assist you further. All our orders are shipped with a tracking and weight measurements. They are also shipped along with a packing list but not the invoice copy. Please advise if you have received the packing list mentioning the items. Usually upon the investigation if the warehouse has provided us with the proof of the weight we will treat the shipment as shipped along with the tracking number. Hence, It may be hard for us to judge what could have gone wrong with the shipment and the claims. Kindly feel free to reply if you need any further assistance. Thank you Regards, Native Union Support Team.
Brian H.
Value for money for certain. Native Union service is outstanding. The reason I bought the Native Union charging cable was partly because of the lifetime warranty, and the quality. When my well used charging cable began to need TLC when plugging in at the gadget end, Native Union honoured the lifetime warranty and sent me a replacement, free of charge, to UK. I am so impressed with the service. Thank you. I sent a photo of my old cable cut in half after receiving the new one. Fair is fair.
