Native UnionReviews of nativeunion.com

I purchased a SMART Hub PD45W. It has several adaptors for international voltage use. The EU adaptor was faulty. Videos and pictures dispatched. Reply confirms 6-13 business days. Today is business day 27 or 39 calendar days. Despite reminders they claim they are coordinating with the courier suggesting it’s the couriers problem not theirs. I must allow more time but they do not commit how much or when. It would be faster to send a new device. This product was faulty on purchase not in use. Looking at its manufacturing quality I would avoid on this basis. I would also avoid based on the customer service level. This is a premium product at a premium price £45. Wholly unacceptable. John and Igor need to live upto their values and give confidence to customers to buy their products as well as living up to their mantra for passion..

I bought a Drop XL Wireless Charger (Watch Edition) for using to charge my phone and watch overnight. While the charger looks great and the watch charger component works fine, the phone charger pad is worse than useless. It frequently stops charging the phone at a random point in the night, and so I wake up to a dead phone. I tried being extremely careful about phone placement, but it didn't help. Other reviewers have had the same experience. I tried for weeks in good faith to get to the charger to work, and when I finally gave up, Native Union told me I was past my 14-day return window. This charger was a complete waste of money and time. I will not purchase anything from Native Union again.

Excellent Customer Support! I had to replace my charging cable which was under warranty and within a week had the replacement…just followed the instructions, all done via email, no hassle. I was extremely pleased. Thank You!

This is quite possibly the worst customer service I have ever received. I've been battling it out with this company to send a new charger after mine broke, using the 'lifetime' warranty. I've been fighting them for over a month and they keep making up excuses as to why I've not received the charger. They promise to get back in touch with me in 24 hours and never do.The simple solution would be to send me a charger. I was on the online chat today and they disconnected from me rather than answer where my charger is. They also had me chase up DHL and then told me to chase Hermes after, which was obviously no help. DO NOT buy from here if you're looking for the lifetime warranty. They are honestly so awful.

I have been using Native Union products for awhile now and I must say these are some of the best charging cables I have ever used. The belt cable XL is hand down the most durable cable I have used.

I was happy to learn they stood behind their guaranty and replaced my apple iphone charger when it broke. They didn't question the reason or give me a difficult time.

To be honest I was initially sceptical when contacting Native Union to invoke the warranty on my charging cable. However once I had supplied the required footage, there was very little fuss a replacement item was ordered, dispatched and delivered with the minimum of of delay. It even surprised me to get responses to my emails during the the night. I know you pay a little bit more for this company's products however, in life, you get what you pay for and in this case I'm glad I paid that little bit extra.

I really do enjoy this product and even though I have issues with a a few of the products, Native Union always steps up to the plate and exchanges the item or replaces the damaged items I have purchased. I will continue to use their products. Thank you Native Union for your expectational customer service, that is what keeps me and my family coming back!