Native UnionReviews of nativeunion.com

I ordered my laptop stand 2 month ago and already after one month of normal use it shows scratches and marks. Contacted the customer support two times but I received standard copy-paste answer trying to blame it on me that I probably didn't use it properly (in their second email they assumed that I most probably didn't extend the fold completely ?! ). In my opinion they sell cheap low-quality products shipped from Hong Kong and their customer service is miserable. Do yourself a favour and spend your money somewhere else.

They have always come good for their products. Any problems I have had you just send in your purchase slip and the box code and they send you a replacement. I haven’t had a problem with returning anything yet.

I’m an overall huge fan of the Native Union company & their products for many reasons. They make the best variety and by far best quality tech accessories available for anyone, regardless of what device you own, but they are especially great for the widely popular Apple products, including iPhones, iPads, laptops, and all versions of AirPods. They also have what I consider to be revolutionary charging cables, as they have models that are 3 meters long (9.8ft) with a small leather belt to wrap it up and secure it for travel as well as cables with a large weighted ball near the end that plugs into your device so that it can rest on any table surface without falling off like any other cord would, and both of these types of chargers are made from the best materials, with nice braided cables available in several nice colors as well as coming in every type of charger imaginable-USB-C to lightning/USB-C to USB-C/USB-A to lightning/ USB-A to USB-C/USB-C to universal (has both usb-c and lightning chargers so it can be used for several different types of devices) etc. They also offer MagSafe chargers that, of course, come in the same quality braided cable and variety of colors. There are endless options for high quality phone cases, including MagSafe versions for iPhone, as well as really beautifully made MagSafe docks for iPhones made with weighted aluminum that allows you to charge your iPhone at the same time while it’s also angled at a great view for working at a desk or placing on your bedside table. There’s many different AirPods cases, available for every model and coming in several styles and colors and material types-including the highest quality leathers. Their power adapters are amazing as well, available in single and multiple outlet versions that allow you to charge multiple devices at once, and they’re all ultra high speed charging as well. There’s many, MANY other great tech accessories available as well, any and every single type you could think of, and they’re all made with the highest and best quality. Another great thing about every product is that it comes with a lifetime warranty against all defects as well as a 2 year warranty for anything. I recently made my first every warranty claim on a charger I bought a bit over 2 years ago, as I went to plug it in the other day and the piece that goes into my phone snapped off. All it took to have Native Union send me another replacement out immediately was me sending an email with a photo showing the broken piece, a photo of the UPC label with batch code on the box, and proof of purchase (which I bought online from best buy and just pulled up my purchase history and sent screenshots of it, but if you register your product on their website it automatically starts the warranty and you won’t need a proof of purchase or anything when making a claim, but if you don’t register your item then be sure to keep the box and receipt/proof of purchase to make a claim in the event you ever need to) and everyone from customer service was extremely kind and helpful and made it the quickest and easiest warranty claim ever. I honestly wasn’t even aware of the warranty tbh, so once the cable broke I was a bit upset since I absolutely loved it, as it was the 3 meter long belt cable and it allowed me to still use my phone while charging, unlike the tiny and poorly made chargers from Apple that come wirh the phones. And I was a bit sad but I’d had it for sooooo long and absolutely got my moneys worth from it, but I went to buy another charger to replace it and noticed the mention of warranty on their website and just to see if my particular item was eligible, I submitted a claim. And the morning my charger broke, I took a photo of it and put it on my social media story on IG just as a “bad luck day moment” and realized I still had the photo on my phone even though I’d already thrown the charger out so I was able to use that and find the proof of purchase from my Best Buy account history and I also happened to still have the box it came in, as even the box is really nice and premium, so I was keeping additional chargers in it, and I just happened to have everything needed to fully satisfy the warranty requirements. Though I’m sure if I didn’t have rhe box, they’d have still worked with me. But this is a great reason to register your product, because most people will not have the box or receipt years after buying a charger. But I’m more than pleased with the beautifully made, elegant looking products that last long and work well and are backed by a warranty, which is why I immediately went to buy the MagSafe charger and dock and AirPods Pro 2 case when my old charger broke, but because they know they make great products and have great customer service, I’m also getting a replacement from my 3 year old charger and it further proves how great this company is overall. 10/10

The online chat function actually works! Someone contacted me straight away and was able to provide information which resolved the issue for us easily.

Bought product on Black Friday from US website and almost passed 1 month and order was cancelled. Nice... Best service ever. Waited my order with crappy promises from support that the order will be shipped... As the result after one month order cancelled as fraud... The original reason is from my vision that they are not shipping to international delivery services, or my order is not in stock. But instead of canceling an order after my emails to them after 4-5 business days that passed, and nothing was send, they said many times 'We will send you an email with a tracking number once the courier picked up the replacement in our warehouse.' And only after my fifth email they cancelled an order as fraud...

Aldrig bestil direkte fra Native Union! Hvis du ønsker at købe Native Union produkter så forslår jeg at du bestiller fra andre leverandør såsom Apple. Jeg har haft den værste kunde service. De bruger det samme auto-response på alle mine mails og svare faktisk aldrig på mine spørgsmål. Tror aldrig jeg har været i kontakt med et menneske derfra. Men de var 3 uger om at lokalisere min pakke (som var mistet) for at fortælle mig at den faktisk var ankommet for 2 uger siden. Var nede i posthuset for at hente den, men blev fortalt at den var blevet sendt tilbage igen da den havde ligget der i for lang tid. Aldrig bestil fra dem direkte, er mit bedste forslag. Er deres kvalitet god? Det skal jeg ikke kunne for har ikke modtaget min pakke endnu. Måske bare bedre at holde sig helt fra dem.

Made a recent purchase w Native Union, and was impressed by customer service on two accounts; First, when I enquired on the status of express shipping, as one of the items in the package was meant as a gift - replies were prompt, and from an actual team member instead of being routed through rigid chatbots. Fuss-free, and I got the information required within hours. Second, when one of the phone cases arrived slightly defective (for peeling leather). I wrote in and always got a reply/resolution within 24h - with one documentation picture for the error, the replacement is now on the way. Props to the team for prompt and efficient customer service!

The warranty process was overwhelming. After providing exactly what was required (purchase receipt, proof of purchase, and pictures showing the cable was functioning), I was still requested to send a video (which was too long for me to load or send a picture of the cable cut in half. I truly felt to a certain degree that they really did not want to honor the warranty and I was not trusted, even after providing evidence of the malfunctioning product. I wasted a lot of time dealing with an item that cost less than $30.