Native UnionBy combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Native Union (nativeunion.com) has 453 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Charlotte
I’ve had one of the extra long cables for a couple years and the end sadly snapped off. Native Union were so helpful and sent me a replacement as the product is great so I was keen to keep it. Elline from the team was so lovely and sorted it out for me really fast!
Franco W.
AirPods Case had a minor defect and once I reported the issue, they processed a replacement without hesitation! Excellent customer service and would definitely order from them again as they take good care of their customers
L E.
Great customer service. Easy process and quick warranty replacement.
Andrew A.
Buy with caution. Charging cable connected to iPhone caught fire during the night. Luckily I woke to see smoke and flames coming from lead. ** AVOID THESE FIRE HAZARDS **
cablemonster
I have been using native union cables for at least 10 years now. They are rugged, well made, and ideal for daily and travel use. Last year I bought two USB-C cables, and earlier this month, one of them suddenly stopped working. As I had registered both cables online for warranty, I emailed Native Union seeking advice. Within four days, which included a weekend, Elline resolved the issue, and I couldn’t be happier. I am so glad I can continue enjoying the use of these cables. I plan to buy more as gifts for friends too!
Yuval
I think it was my worst customer service experience they send me the wrong charger after two months I sent them emails they do not appreciate the customer's timely not offer a solution. They just generic robotic email answers without solutions they don’t take responsibility. I can say that my father and I buy from them for thousands of dollar and was happy with our quality but after this experience where they sent me the wrong charger, I will never buy from native union again
Ed L.
Do not trust this company. Their customer services team are virtually absent and their returns process doesn’t work because they insist on the return being sent internationally but they won’t interact with their local customs and so the return cannot reach them from the UK. I’ve bought a product (laptop sleeve) from this company that is very poorly designed and I can’t send it back. I would avoid this company at all costs
Tania K.
I ordered my first case, really loved it, packaging was awesome and exiting! But after a bit more that a month of careful use it started to peel off. And I just left it like it is. But then advertising in Instagram popped up, and I decided to write a comment about my experience. The answer was super fast, wow! I emailed them same as I wrote at the comment in inst, and customer support was really nice and kind, fast, supper detailed! 5 stars! So we ended up with a replacement. I provided a short video of what happened, and in less that a week I got the same case, but better!! Because they changed technology of making them and now it looks stronger! So I can tell my experience with native union was really good.
