Native UnionReviews of nativeunion.com

Response from Native UnionDec 20, 2023

Hello Rebecca, Thank you for taking the time to provide us with your valuable feedback. We want you to know that we truly value our customers' opinions, and we have been actively listening to your concerns. We understand the difficulties you encountered with our previous returns policy, which only allowed returns to our warehouses in France, the US, and Hong Kong. We sincerely apologize for any inconvenience caused. We are delighted to share the exciting news that we have been working tirelessly to revamp our return process. By the end of December, we will be launching an enhanced return service that supports local returns worldwide. This means that regardless of your location, you will now have the convenience of returning items locally, eliminating costly expenses and unnecessary delays. Your satisfaction as a customer is our top priority, and we are fully committed to providing you with an outstanding shopping experience. We genuinely appreciate your patience and understanding throughout this process. We hope that this improvement in our return process will encourage you to continue supporting Native Union. If you have any further questions or require assistance, please do not hesitate to reach out to us. We are here to help. Best Regards, Darren Customer Experience Manager Native Union

Response from Native UnionDec 20, 2023

Hello Arvind, Thank you for reaching out to us and bringing this issue to our attention. We sincerely apologize for any inconvenience caused by the email spam you have been receiving. We understand how frustrating it can be to receive unwanted emails and we want to ensure that we address this matter promptly. To assist you in resolving this issue, we kindly request that you provide us with the email address you used to sign up for our mailing list. This will enable us to locate your account and take immediate action to unsubscribe you from our email list. Rest assured, we will make every effort to rectify the situation and ensure that you no longer receive any unwanted emails from us. Once again, we apologize for any inconvenience caused and appreciate your patience and cooperation in resolving this matter. If you have any additional concerns or questions, please feel free to let us know. We are here to assist you. Best regards, Darrem Customer Experience Manager Native Union

Response from Native UnionDec 20, 2023

Hello Kendra, Thank you for reaching out to us with your concerns regarding your recent purchase of two cables from Native Union. We are genuinely sorry to hear about your experience, as it does not align with the high-quality standards we strive to maintain for all our products. We take feedback like yours very seriously and want to assure you that our products are designed with durability and functionality in mind. It's concerning to hear that both cables you purchased did not meet these standards, and we understand your disappointment. To address this issue and ensure your satisfaction, we would like to inform you that all Native Union products come with a warranty. We are committed to resolving any product issues our customers face. We encourage you to contact our customer support team for assistance with a warranty claim. Our team will work diligently to provide a solution, whether it be a replacement or another form of resolution. Please reach out to us at [email protected] at your earliest convenience. We are here to help and want to ensure that your experience with Native Union is nothing but positive. Once again, we apologize for the inconvenience you've experienced and look forward to assisting you promptly. Best regards, Darren Customer Experience Manager Native Union