Native UnionBy combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Native Union (nativeunion.com) has 453 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Sienna L.
Personally I don’t like to write a review, but I will continue to buy cables from this brand, and I was pleasantly surprised to find that if the mobile phone cable breaks, it can be replaced for free! This after-sales service is something no one else has.
Marcus W.
Purchased a (Re)Classic iphone case direct instead of from a third party (to benefit the manufacturer). Case arrived and colour was very different to that on advertised pictures. Eventually managed to get them to accept a return but this was to HK and at my cost. If you want to buy a Native Union product then go to a third party so you don’t have to go through the same. Would not recommend as a seller.
Response from Native UnionDec 20, 2023
Hello Marcus, We greatly appreciate the time you took to share your valuable feedback with us. We understand the challenges you faced with our previous returns policy, which restricted returns to only our warehouses in France, the US, and Hong Kong. We sincerely apologize for any inconvenience this may have caused. We are excited to announce that we have been working diligently to overhaul our return process. By the end of December 2023, we will be introducing an enhanced return service that supports local returns worldwide. This means that regardless of your location, you will now have the convenience of returning items locally, eliminating costly expenses and unnecessary delays. At Native Union, your satisfaction as a customer is our utmost priority, and we are fully committed to providing you with an exceptional shopping experience. We genuinely appreciate your patience and understanding throughout this process. Our aim is to make your return experience more convenient and hassle-free, ensuring that you can continue to support Native Union with confidence. If you have any further questions or require any assistance, please do not hesitate to reach out to us. Our dedicated team is here to help you. Best Regards, Darren Customer Experience Manager Native Union
Kim W.
Such amazing service! Native Union’s warranty process is so simple. I will never buy phone chargers from anywhere else.
NJ
Rubbish. They’re not the finest materials - the RE(CLASSIC) case is cheap junk. It feels like sticky plastic. They declined a return request even though the case was already coming apart straight out of the box. They’re based in Hong Kong and demand that any return is sent there, and even though the product is defective refused to accept a refund.
Response from Native UnionDec 20, 2023
Hello NJ, Thank you for your feedback. We greatly value your comments, as they are essential in our continuous effort to improve our products. We welcome this opportunity to share more about the material used in our (Re) Classic phone case. Yatay™ is a premium, plant-based material crafted in Italy. Employed by renowned luxury brands like Gucci, Prada, and Golden Goose, it serves as a more responsible alternative to leather. Yatay™ not only requires less water and energy to produce compared to genuine leather but is also five times more durable than PU leather alternatives. At Native Union, our commitment to innovation and sustainability is paramount. This commitment inspired us to incorporate this esteemed plant-based material into our products. We are dedicated to creating premium, long-lasting products with a focus on sustainable design. While we understand that this material may not currently be your preferred choice, we remain steadfast in our mission to create the best products using sustainable materials. We aspire to make Native Union your top choice in the future. Additionally, we are excited to announce that we will introduce a new return program in late December 2023, allowing customers to return items to local warehouses worldwide within the return period. Regarding the defective case you received, it seems there was a miscommunication with our teams. We take the quality of our products very seriously. To address this, we are offering a warranty claim/refund for the defective case, without requiring its return. For your specific situation, please contact us again, and we assure you that we will make things right this time. Thank you again for your support and for taking the time to share your feedback with us. Your input is invaluable, and we will use it to continually enhance our products, ensuring the best possible experience for our customers in the future. Best Regards, Darren Customer Experience Manager Native Union
Austin L.
Impossible 14-day return policy. Wanted to return a phone case but they require you to arrange international delivery to their Hong Kong warehouse. Took about 5 attempts to contact their customer service in order to get this unhelpful information.
Response from Native UnionDec 20, 2023
Hello Austin, Thank you for providing us with your valuable feedback. We deeply regret any inconvenience caused by our previous returns policy, especially regarding the costly and inconvenient process of returning items to an oversea warehouse. We understand the frustration this may have caused you. We want to assure you that we have taken note of this issue and have been actively working on improving our return process. We are pleased to announce that by the end of December, we will be launching a new and improved return service that supports local returns worldwide. This means that you will have the convenience of returning items locally, eliminating high costs and unnecessary delays. We sincerely appreciate your patience and understanding throughout this process. Your loyalty as a customer is highly valued, and we are fully committed to providing you with an enhanced experience. If there is anything else we can assist you with, please do not hesitate to let us know. Best Regards, Darren Customer Experience Manager Native Union
Olivier
Very friendly and helpful customer service, special thanks to Elline for helping me out with such professionalism and kindness.
Wen
I recently got a charging stand and there’s issue with the joint which makes it hard to use. Contact the support and they get back to me within 48 hr and offer to send me a replacement with equal amount of value since the exact same one is out of stock. The agent was very responsive and I’m happy with my experience.
Sabrina H.
Got some problem with the package delivery🥺🥺 but the customer service support me with patience and make up the problem in a perfect solution. I’m so appreciated with this💗
