By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Native Union (nativeunion.com) has 453 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
nativeunion.com
Website
nativeunion.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I really like the products, they are functional and the price is reasonable for the quality of the products. I like they have many options in colors and types of products
SL
Sherry L.
No Customer Service Avaliable?
Live chat, online are not avaible, and no one answer Customer Service +1 213-397-2158 (Toll Free). How can I return the product which does not work.
Response from Native UnionDec 19, 2023
Hello Sherry,
We understand your frustration with the unavailability of live chat, online support, and the lack of response on our Customer Service phone line. We regret any inconvenience caused by these issues.
To assist you with the return of your non-functional product, we kindly ask you to directly contact us at [email protected]. Our dedicated team will handle your case attentively and extend the return period to accommodate your specific situation. We consider it vital to understand what happened in your case, including the significant delay in our response, so that we can improve our service and ensure your satisfaction once again. Rest assured, rectifying the situation is our top priority.
We apologize once again for any inconvenience caused and greatly appreciate your understanding. Please reach out to us, and we will be more than happy to promptly assist you.
Best Regards,
Darren
Customer Experience Manager
Native Union
MB
Max B.
Great customer service!
had a broken zipper at my laptop sleeve. The Sleeve was replaced immediately. Very happy with this brand as it does not only make great products, but also values their customers. Will order again at Native Union, that's for sure. Thank you.
PA
phillip A.
attentive customer service but as…
attentive customer service but as others have said - returns policy is a joke! (hong kong via France!) and will cost more than the product
I discovered (too late) slings don't work with Apple phone cases
Update - good to hear you have improved your returns policy- you should also improve te quality of your products -the sling broke afer light use
Response from Native UnionDec 19, 2023
Hello Phillip,
Thank you for your feedback! We deeply regret any inconvenience caused by our previous returns policy, particularly the costly and inconvenient process of returning items from Hong Kong via France. We understand the frustration this may have caused.
We want to assure you that we have recognized this issue and have been actively working on improving our return process. We are pleased to inform you that by the end of December, we will be launching a brand new return service that supports worldwide local returns. This means that you will have the convenience of returning items locally, avoiding high costs and unnecessary delays.
Regarding the compatibility issue with Apple phone cases, we appreciate your feedback and will take it into consideration as we continue to innovate and improve our product offerings.
Thank you for your patience and understanding. We value your loyalty and are committed to providing a better experience for our customers. If there's anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Darren
Customer Experience Manager
Native Union
TH
Thomas
Arduous returns process.
Buyer beware! Purchasing direct from Native Union means that if it does arrive (my items did after 16 days), and for any reason you decide the products aren't right for you then you bear the (significant financial) burden of returning the items to Hong Kong, via France....this is not ideal in terms of convenience or, most importantly, environmental impact.
I originally wrote this review in anticipation of the items going amiss in transit. I can confirm that the items did manage to wing their way back to where they needed to be so that I could receive my money back. As such I have amended my original 1 star review written in horror at the idea of having to return items across continents. I have now given three stars to reflect the arduity of the return process with this company overall as well as the variable quality in their products. Key to this is, for example, that I had to complete the returns questions three separate times for three separate operators! So, I maintain the hope that this review can serve as an authentic timeline for any unsuspecting shoppers, unaware of the significant commitment bestowed upon them by purchasing products from Native Union - which are just not really worth the hassle!
Response from Native UnionDec 19, 2023
Hello Thomas,
We appreciate your feedback regarding the arduous returns process, and we sincerely apologize for any frustration or inconvenience it has caused. We understand that returning items to an overseas warehouse has been a significant burden for our customers.
We want to assure you that we have recognized this issue and have been actively working to improve our return process. By the end of December, we will be introducing a new return service that supports worldwide local returns. This will provide you with the convenience of returning items locally, eliminating the high costs and environmental impact associated with cross-continent returns.
Additionally, we understand your concerns about shipment delays. While we continue to improve our shipping process, we have implemented a new policy to address delays. If your shipment is delayed by 7 days beyond the expected delivery date, we will reship it to you on a case-by-case basis, ensuring you receive your order in a timely manner.
We sincerely apologize for any inconvenience caused and appreciate your patience. Your feedback is valuable to us as we strive to enhance our services. Our commitment is to provide a better experience for our customers while meeting your expectations for product quality and service.
Thank you for sharing your experience with us. If there is anything else we can assist you with, please do not hesitate to reach out.
Best regards,
Darren
Customer Experience Manager
Native Union
DA
Daniele
Molto consigliato. Ottimi prodotti, ottima esperienza
Ottima esperienza d'acquisto. I prodotti sono veramente ottimi. Passando per Amazon, sono un loro felice cliente da anni ma questa volta ho deciso di acquistare direttamente dal sito.
Spedizione puntuale, pagamento e check out (gestiti da Shopify) ottimi. Peccato solo che non sia arrivata nessuna conferma di spedizione con il relativo codice di tracciamento. Probabilmente un errore (perdonabile visto che era disponibile dalla pagina di conferma dell'ordine).
La consegna è avvenuta con PosteItaliane/SDA e, dal momento dell'ordine alla consegna, sono passati esattamente 4 giorni. Ben in anticipo rispetto ai preventivati 6gg lavorativi.
L'articolo (il W.F.A backpack) è, come al solito di ottima qualità ed è arrivato ben imballato.
Molto consigliato, acquisterò sicuramente di nuovo.
KK
Kira K.
Elline helped me get a replacement
Elline helped me get a replacement. Sad there is not lifetime warranty, after the old cables break, but 3 years is still really good. The return process is so difficult, back and forth email. I would have preferred them saying "send cut cord pic" and be done. Thanks for your help Elline!
FP
Fernando P.
Great consumer-first service
Very good experience with their post-sale team. They helped me a lot with a product that stopped working. They have great products but also a great team.
