Native UnionReviews of nativeunion.com

Response from Native UnionApr 30, 2024

Hello, Thank you for choosing one of our latest laptop stands and for taking the time to share your honest feedback. We're glad to hear that you like the appearance of the stand, but we're sorry to learn about the issues you've encountered regarding its usability. Your point about the tall front lip obstructing the MacBook lid is particularly insightful. We aim for functional design and regret any oversight that affects usability. We appreciate you highlighting the need for a cutout, and we'll certainly consider this for future design improvements. Regarding the tray area, we understand your concerns about the potential for scratches and will look into adding a lining or other protective features to enhance the product. We want to make your experience with our products as positive as possible. If you decide that you would like to pursue a return or need any assistance, please contact us at [email protected]. We're here to help with any concerns you may have, including return shipping, to ensure a hassle-free process. Thank you again for your valuable feedback. We are continually looking to improve, and insights like yours are crucial to our development process.

Response from Native UnionApr 2, 2024

Hello Bilal, We're truly sorry to hear about your disappointment and any confusion regarding our warranty registration and terms. We aim for clarity and transparency in all our communications, and it seems we fell short in this instance. Our intention is never to mislead our customers. The lifetime warranty offered at the time of your purchase in 2019 applies under specific conditions, and we regret if this was not communicated effectively. Our ‘Limited Lifetime Warranty’ is defined as the product performing as expected under normal use and conditions throughout its reasonable lifespan. Specifically, for our charging cables covered under this extended warranty, we've determined this reasonable lifespan to be 5 years from the date of purchase. We understand that you've reached out to us, and we're glad to have offered an exceptional replacement in light of your situation. Our goal is always to ensure our customers are satisfied and supported throughout their experience with our products. We're committed to addressing your concerns and finding a satisfactory resolution.

Response from Native UnionMar 25, 2024

Hello, Thank you for your feedback. We apologize for any inconvenience you've experienced with our subscription service. We're committed to ensuring a straightforward and user-friendly experience, so we'll look into making the process clearer and simpler. To resolve this promptly, please contact us on [email protected] directly, and we'll ensure your unsubscribe request is handled smoothly and swiftly. Your satisfaction is important to us, and we're here to help."

Response from Native UnionMar 25, 2024

Hello, It's fantastic to hear how much you're enjoying your Native Union collection! We're thrilled that the design, texture, and quality have made such a positive impact. It sounds like you've created a beautifully coordinated setup with our products. Thank you for your high recommendation and for being such a valued member of the Native Union family. We're looking forward to bringing you even more products to love in the future!

Response from Native UnionMar 25, 2024

Hello, We're relieved to hear that the issue with your charger has been resolved, and you're now satisfied with the replacement. It's our top priority to address any concerns swiftly and effectively. We deeply appreciate your understanding and patience throughout the process. Your feedback is incredibly valuable to us, and it's wonderful to know that our efforts to ensure your satisfaction have been recognized. Thank you for acknowledging our commitment to quality and service. We're here for you anytime you need us!

Response from Native UnionMar 25, 2024

Hello Alan, Thank you for taking the time to share your detailed feedback. We're sorry to hear the case didn't fully meet your expectations. Our aim is to deliver not only high-quality but also accurately described products. Your comments about the speaker cut-outs, logo application, and material feel are taken seriously. We're continuously working on improving our products, and insights like yours are invaluable in that process. We're glad to hear the case fits well and provides the grip you appreciate. If there's anything more we can do to enhance your experience with our products, please let us know.

Response from Native UnionMar 25, 2024

Hello Karen, Thank you for your review! We're glad to hear your water bottle was swiftly dispatched and that you found the tracking helpful. While the journey from Hong Kong can take a bit of time, we strive to ensure everything arrives in perfect condition, as it did for you. Your satisfaction with the packaging and condition of your product upon arrival is very important to us. Enjoy your new water bottle, and if there's anything else we can do for you, please don't hesitate to reach out.

Response from Native UnionMar 25, 2024

Hello, We're truly sorry to hear about the delay in receiving your order and understand how frustrating this situation must be for you. It's concerning to learn that you've experienced difficulties with tracking updates. We are committed to resolving this issue promptly. If there is a serious delay, we will refund or resend your order without any further wait. A member from our team has already reached out to you to ensure this matter is resolved quickly and to your satisfaction. Your patience and cooperation are greatly appreciated as we work to rectify this matter for you.