nationsbenefits.comReviews of nationsbenefits.com

I signed up for a new Medicare Advantage Plan (HealthTeam Advantage - Cardinal Plan) because I was told that there would be a $145 quarterly expense fund for over-the-counter items. I was excited about that but found out day one that their app will tell you something is eligible and when you go to pay at the register 1/2 the items are not eligible! It's useless to call and and inquire about an item because their rep. told me to buy a name brand item at twice the cost??? If you're looking for a Medicare Advantage plan avoid the ones with a NationsBenefits Flex wallet!!! There's a lot better OTC card benefits available out there. Do your research and choose wisely. You've been warned!!!!!! I called the number on the back of the card and it went to HTA. The same can be said about going to NB's main site: ( If you are a Member calling about one of your supplemental benefits, please call the Toll-Free Number provided to you by your health plan related to that benefit, or you can access your account online.) I did this and was told that the scanner was supposed to be removed because of all the complaints! I'll try to contact NB's but I'm not spending hours playing tag you're it with emails! Stay tuned as I'll update this if any progress is made!

App doesn't work!

I don't know if they are fraud or what. I can't activate my account. They told me to download the app. Something told me that didn't sound right. I'm glad I came here and saw all of these bad reviews before I downloaded it.

What experience? I've used anthem NB for 3 years now. 1st yr was great. Ordered from local grocery online. 2nd year not so much. Learned not to order any canned goods - dented, swollen, bent in half. Off brands - not the pictured ones. In Dec '24, finally offered freshly prepared meals, 6 for under $50. No way am I giving out my debit card to these people. Meals were pretty good. Several had black beans to which I am allergic. No way to note this when ordering. I gotta eat, I can't always make my own, so I picked the black beans out. This month, a new year, I cannot order, can't scroll, can't select, can't reach NB by phone, can't stay on eternal hold long enough to talk to a NB OR an anthem rep. I guess I'll try to think of the benefits as not anything I've paid for and do without them. Life is too short to waste time fighting for a benefit I have that I cannot use. I hope I don't get the same treatment re medical coverage.

I have been trying for three days to get through and it keeps saying that my account does not exist, even though I am typing in the number exactly like it shows on my card so I called them and they tell me their system is down and that I should try again in a couple of hours I have done that twice. I could give them a zero if it was available.

Went to have my hearing tested and see what I could afford. They gave me no choices and wanted me to pay $3000 up front before processing my order. I was lied too given no communication and received no help. They are a crooked company .

I’m not surprised to see all these one star reviews, after being told my $31.90 would be added back to my otc card I am now told there is a IP problem and they load it back on my Mastercard and the supervisor who I told about my experience last week from his customer service reps who are not so helpful had a attitude and after I complained he said ok is there anything else I can help you with, as the ip issue could take days! Nathaniel get some better customer service skills and act like you care that your trips aren’t so helpful, maybe retrain them! I will add the reps at nations assured me a supervisor would call me back after I was on the call a hour waiting and today 12-23-24 I had to call and get a supervisor myself! I am beyond disgusted with this company and anthem BCBS should see all these complaints and get a new company to assist their members. Why should customers get horrible service and ancient IP issues that should resolve quickly not days or weeks. Now I see filling this review out you can only add one day of the horrible customer service service, it was from 12-17-24 thru 12-23-24

There is something wrong about this "Benefit" from most Medicare Advantage companies. You will get a free debit card with e.g. $50/quarter for Over the Counter drugs. However, the prices are astronomically higher than if you purchased them yourself. Who is paying for this price gouging? Are they charging Medicare for this "service"?