Larissa W.
It's hit or miss.
I find that customer service is sometimes very helpful and insightful, but other times totally misses the mark. With that said, when using my card at least at a local supermarket, Winn Dixie, recently I discovered to avoid a decline card situation, what I did was first put a small amount on a regular credit card, then run your nations benefit card on the remainder of the transaction. Worked like a charm. At least for me it did and it was the first time I tried it that way. So let's say your bill is $12.00 and you want to put it on your nations benefit card. But it gets declined or even leaves you with a balance for whatever reason, and that happens a lot at Winn Dixie. Take out another form of plastic payment..i.e. credit or debit card. Split the payment by putting 1.00 or 2.00 on that card. Tell the cashier to only put 1 or 2 dollars on your other card before your swipe that card. Then, on the remaining balance, swipe nations benefit card. It should go through and pay the balance. Hope this helps