nationsbenefits.comReviews of nationsbenefits.com

Prices are double and triple the amount of any other store. I have to phone them EVERY month in order to have my items shipped. Today the lady had no idea about an order placed on the 15th and had no solution. This company deserves zero stars.

It's bad enough that Nation's Benefits treats poor people like 3rd class citizens but the condition that the items ordered look like they came from a war zone. We poor people really on the food and items to live and they show up unusable. Nation's makes you jump through hoops and then denies fixing anything.

The fact that this corporation has a stranglehold on insurance companies begs to be investigated. Every Insurance Co. that I have had over the past 5 years, uses NationsBenefits for supplementing their clients with OTC cards and if you are lucky, a grocery allowance. EVERY INSURANCE Co. USES this rip off! First, the OTC card. I've called and asked about the OTC options for medical equipment. Repeatedly told to use THEIR webpages for equipment. fact 1. The prices for the simple items are ridiculous. Sometimes 3 times the amount of purchasing them at Walgreens, Walmart, CVS or other stores. fact 2. The Very Limited selection of items led me to call and ask about medical items I needed that could not be Found on the NationsBenefits pages! fact 3. When calling their " Customer Support" the employees have limited knowledge about the website itself and what it doesn't offer. Nor do they have any information about who can assist you, where you can use the card ( THEIR website is what they tell you, even when the item you need is NOT listed.... in other words, it sucks to be you!) The CS is not helpful .. period! The Grocery Allowance card: *laughing* I suggest you review the "groceries" they have posted. Unknown Brands, insultingly overpriced and limited. Seriously research what it is you need and find a store that delivers to you! If you can get deliveries free, the better! The NationsBenefits site is a RIP OFF! Even though they state they deliver your orders free of cost. I have asked state officials to investigate this company, repeatedly. Insurance companies use this Company for "benefits" that are suppose to be help those who need assistance. Disabled as I am, not being able to drive, my limitations prevent me from being able to shop around. Every time I am able to change Insurance providers, I end up with NationsBenefits for OTC or Grocery allowances. CHECK to see if you are going to have to deal with this company before switching please.

They are very unclear on use of there vision coverage and after several MONTHS of attempting to get a eyewear (glasses) prescription filled have been unsuccessful in doing so It appears that the company is not even approved for vision insurance coverage in the state of MISSISSIPPI although the alleged “coverage” is provided through “Healthy MISSISSIPPI “ insurance company Is there anyone who can/will address these concerns ???? The company has had numerous complaints and just continues with the same story and no solution They are “expediting “ the issue Yeah right and have been for months Isn’t this fraud ?

Never used Nations Benefits before for my OTC items because I always go in-store to Walmart and use my Anthem Medicare Advantage OTC card in person. Thought I would take a chance; so I ordered my Vitamin D pills through Nations. I ordered on July 14th. According to Nations, the turnaround time is 2 days - today is July 20th and still nothing. I called customer service and explained my situation. The service rep that I spoke to said the delay is possibly due to so many orders...REALLY!! I will continue to go into Walmart and purchase my items. After speaking to a customer service person, I was curious about their reviews and I must say the majority of the reviews are NEGATIVE ... never will use Nations again!!

I want to remain grateful and humble for the extra help, but this company and their employees are completely incompetent. They cannot do a simple wallet adjustment to save their lives. I made TEN phonecalls about a straightforward refund from the grocery store that was added to the wrong category and it ended up costing ME over a hundred dollars personally because the funds to this day were never added back to the utilities category, six months later. Every time I called, I was put on hold for 20 minutes while they "researched" it, only to come back and say there was no recird of the previous NINE phonecalls I made. EVERY. SINGLE. TIME. Same with a refund issued by the store last week - not only has it not been processed yet, there's no record of any card transactions for this month in the app at all. Be very careful with this card, because if something goes wrong, no one at this company will have the first clue how to fix it.

It is miserable to try to order OTC products. They keep giving you benefit explaination page but not the actual order site.

Never received my Benefits card. Requested a replacement now unable to activate it as they said it is not a valid card. The card that is on file on their system has been stuck in Producing Order for 28 days. Customer rep says system is being updated (It's been two weeks). Your only choice is to buy items from their platform that are ridiculously price and I could buy many of the items in the Dollar Tree or discount stores. Unbelievable...