nationsbenefits.comReviews of nationsbenefits.com

i have to let you know what my experience has been with nations. and frankly its not just me. many many other members/clients with anthem are dismayed and appalled with your customer service over there with nations. its awful. you can stay on that phone line for over 2 hours and still nobody answers. i have to go thru anthem to be put thru. then when you get there its so unorganized mismanaged and poor service. it took me 2-3 months to get my credit back to my flex card? they put it on the wrong account. then it had to go thru some ridiculous IT dept. in INDIA nobody can call them they have to keep messaging them? and then they dropped the ball many times it was sitting around on somebodys desk? he did not even take care of it. one excuse after another. we had to stay on them for weeks to make sure they got it fixed?? even the supervisor had to have her hand held to get it done she did not offer to follow up on it. lazy agents inept and an unorganized protocol. then you advertise best in class service?? anthem has so many grievances pilling up against nations. they are frustrated with nations. i cant for the life of me see how anyone can get away with this for seniors. im sure anthem will not be going with you guys next year with all of this horrible service. poorly run company all the way. its added so much stress to so many people. shame on nations. i have not one good thing to say about the company. not one.

Nations Benefits took my order on Feb 6, 2023. I did not receive any ord#. When my order was not received by Feb 20, 2023 I called and told Rep I wanted to cancel the order, I had gone to my local Pharmacy to get the items. 1 week later the items arrived. I called again and told them I had canceled the order the Rep said she was sorry and would put in for a refund to my card. Here it is March 15, 2023 and still no refund. They told me it would be about 72 hrs. AWFUL AWFUL COMPANY!!!

They delivered 2 wrong items. They say if the item you order is not in stock, they will replace it with something similar or better. I ordered olive oil spray and was sent canola oil spray. They will not credit my account nor will they send me replacement items. I was able to speak to a manager who said they would send me replacement items and would document my file to that effect. When I finally found replacement items I was told they would not accommodate me at all and would not send me any replacements. As someone else pointed out, the wait times when you call them are atrocious!!

This company offers "benefits" to Medicare recipients. They provide a card to be used for purchasing OTC products and healthy groceries. However, there is no list of products that are eligible at participating retailers. There is an eligibility checker on their website that does not work. There is also no online alternative for purchasing from a retailer for people with disabilities who are unable to get to a store. The only products available are OTC products and non-perishables listed on their website for direct purchase at exorbitant prices. Customer service is very poor. Telephone wait times are excessive and there is no other method of communicating with this company. It takes 2½ weeks to receive an order and contents of packages are inadequately protected.

Poor site, both mobile and online. Can not understand person I talked to. Site is very hard to navigate. Lucky if you can reach someone. Wish my medical insurance company would find someone better for their FLEX accounts.